Customer Service Advisor Mobile Technician
Axiom Telecom,
Dubai, Not Mentioned, United Arab Emirates
منذ 13 يوم
source : Wisdom Jobs

Role To handle customer in a professional way as per the standards set to ensure that every interaction with the customer is a quality experience for customer To ensure that the KPIs are understood and met on a timely manner Should be hands on in trouble shooting Technical issue of mobile phones To understanding attending to special needs of customers in a timely fashion in order to meet and exceed customer expectations To providing technical data support to customer most effectively offer loaner phone to customer where ever applicable To monitor control on customer hold time receipts and delivery and service collections To collecting cash from customers on repairs and reconciling the same by the end of the day with no discrepancy Attend and secure a good score in all internal trainings conducted Arrange all received shipments on priority FIFO sort which will ensure that the shipments are being identified and tracked in accordance with production plan Preserve handle and transport customer property under controlled and specified condition to ensure that there is no damage or loss of customer property Minimize all job card error and discrepancies which will assure clarity and parity in external customer information that are being communicated to the internal customers Requirements Preferably graduate with telecommunication or equivalent Min of 2years of experience in troubleshooting technical issue of mobile phone Good communication in written and Oral Fluency in English and Arabic speaking will be added advantage Profile Summary : KeySkills : Profile Summary : KeySkills : Company Profile : Axiom Telecom established in 1997 by Faisal Al Bannai is the largest and primary authorized retailer and distributor of leading international brands including BlackBerry Nokia Sony Ericsson LG Samsung Motorola Apple Thuraya and Givori In addition to mobile retail and distribution Axiom is also a strategic partner of telecom service providers du in the UAE and Zain in Saudi Arabia Axiom Telecom specializes in mobile phones tablets and operator services The company is made up of different business units Retail Wholesale Direct Distribution Service provider and Value-

added Services Additionally Axiom has a dedicated Call Center manned by trained customer service advisors who attend calls provide expert technical support and offer customers their assistance in day-

to-day queries Axioms mobile solutions division offers value-added services including Mobile Payments Mobile Banking Mobile Marketing and SMS2TV services directly to consumers and enterprise customers

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