Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world.
JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment.
Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
Be responsible for access control, daily sales andguests needs i.e. locker keys, towel and bookings. Update all reports anddatabases as needed.
Help Therapists and attendants escort, pick up and takecare the guests to welcome area, lockers, facilities rooms and treatment roomsand all spa areas.
Frequently check with guest to promote comfort, safety andsecurity throughout service. Promote and sell spa services including retailofferings related to the Spa.
Clean and maintain spa counters, spa kiosk in thelobby, spa display at executive lounge and receptionist area. Secure suppliesand equipment at the end of each shift.
Handle inappropriate guest behavior byfollowing Marriott International standard operating procedures. Reportaccidents, injuries, and unsafe work conditions to manager.
Speak with othersusing clear and professional language. Develop and maintain positive workingrelationships with others. Perform other reasonable job duties as requested bySupervisors, Spa Assistant Manager and Spa Manager.
SCOPE / BUSINESS CONTEXT
A Full Timeposition based at JW Marriott Marquis Dubai.
Number of DirectReports - none
Titles of DirectReports none
Minimum2 years of experience as a receptionists, preferably in spa
Skills and Knowledge
Good oral and written communication skills inEnglish
Able to get on well with people from many differentbackgrounds
Able to work under pressure at times
Able to do shift work
Computer literate (intermediate)
Basic mathematical skills
Self motivated - able to work on their own
Education or Certification
Min.21 years of age
Minimum HSLC and any other specialization
To have worked in hotels before as receptionist.
The following are specific responsibilities and contributions criticalto the successful performance of the position :
Balanced Scorecard Results : Implements strategies and executes activitiesto drive and continuously improve financial results, guest satisfaction, humancapital index and market share.
To ensure that you are always courteous andfriendly to guests, attentive to their needs, handle problems in a professionalmanner and are conscious of the importance of safety.
To be responsible for the cleanliness of all areaswithin and around the Reception area including the juice bar.
To welcome prospective members in a professionaland courteous manner, providing them with a full explanation and orientation ofthe Club’s facilities, services and to promote and sell memberships.
To be responsible for the control and handling ofall telephone enquiries in a professional and competent manner according to the Reception Daily Operating Procedures .
To liaise with the Spa & RecreationManager / supervisor in the administration and handling of all membershipapplications and payments according to the LSOP for Membership Applicationsand Administration Procedures’.
To be responsible for the control of the Club andensure that un-authorized persons are not permitted to enter and use thefacilities unless they are a Hotel guest or Club member.
To be responsible for the handling of cash andissuing of receipts for new members paying their membership fees or for thepayment of any facility charge, class or sale and at the end of the day tocomplete the Daily Sales Report Sheet.
To be responsible for the handing out of towels andlocker keys and to monitor their return.
To be responsible for the control and booking ofall courts, classes, appointments and services which the Spa & recreationhas to offer.
To keep a daily record book and to log allinformation such as accident report, complaints, Loss & Found etc.
To be responsible for any other reception oradministrative duty as laid down by the Spa & Recreation Manager / supervisorin the Reception Daily Operating Procedures .
To be responsible for carrying out cleaning dutiesin any part of the Health club or swimming pool area as requested by theRecreation Manager.
To be aware of Health and safety regulations
To maintain and update memberships, commission, dailysales and reports on a daily basis.
Any other relevant task
Safety and Security
Reportwork related accidents, or other injuries immediately upon occurrence tomanager / supervisor.
Followcompany and department safety and security policies and procedures to ensure aclean, safe, and secure environment.
NotifyLoss Prevention / Security of any guest reports of theft.
Policies and Procedures
Followcompany, hotel and department policies and procedures.
Follows Marriott International Hotels Limited RegionalOffice policies and procedures
Protectthe privacy and security of guests and coworkers.
Maintainconfidentiality of proprietary materials and information.
Ensureuniform, nametags, and personal appearance are clean, hygienic, professionaland in compliance with company policies and procedures.
Protectcompany tools, equipment, machines, or other assets in accordance with companypolicies and procedures.
Performother reasonable job duties as requested by Supervisors and Management.
Workinghours as required to do your job but normally not less than 48 hours per week.
Activelylisten and respond positively to guest questions, concerns, and requests usingbrand or property specific process (e.
g., LEARN, JW Symphony of Service) toresolve issues, delight, and build trust.
Assistother employees to ensure proper coverage and prompt guest service.
Anticipateguests' service needs, including asking questions of guests to betterunderstand their needs and watching / listening to guest preferences and actingon them whenever possible.
Addressguests' service needs in a professional, positive, and timely manner.
Engageguests in conversation regarding their stay, property services, and areaattractions / offerings.
Thankguests with genuine appreciation and provide a fond farewell.
Welcomeand acknowledge each and every guest with a smile, eye contact, and a friendlyverbal greeting, using the guest's name when possible.
Supplyguests / residents with directions and information regarding property amenities,services, and hours of operation, and local areas of interest and activities.
Answertelephones using appropriate etiquette including answering the phone within 3rings, answering with a smile in one's voice, using the callers' name, transferringcalls to appropriate person / department, requesting permission before placingthe caller on hold, taking and relaying messages, and allowing the caller toend the call.
Speakto guests and co-workers using clear, appropriate and professional language.
Talkwith and listen to other employees to effectively exchange information.
Working with Others
Supportall co-workers and treat them with dignity and respect.
Handlesensitive issues with employees and / or guests with tact, respect, diplomacy,and confidentiality. Develop and maintain positive and productive workingrelationships with other employees and departments.
Partnerwith and assist others to promote an environment of teamwork and achieve commongoals.
Quality Assurance / Quality Improvement
Complywith quality assurance expectations and standards, e.g. GuestVoice and JWMarriott Brand Standard Audit.
Enterand locate work-related information using computers and / or point of salesystems.
Stand,sit, or walk for an extended period of time or for an entire work shift.
Readand visually verify information in a variety of formats (e.g., small print).
Move,lift, carry, push, pull, and place objects weighing less than or equal to 10pounds without assistance.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.