Guest Relations Officer (Russian Speaker)
Dubai, Dubai, United Arab Emirates
منذ 4 يوم
  • To be an ambassador of the hotel, in and outside the work place.
  • To oversee the Guest Relations operations and ensuring that the hotel standards and procedures are fully known and followed.
  • To provide a personalized service to all the guests, fully aware and following the hotel standards and procedures.
  • To ensure appropriate stock level for the smooth run of the Guest Relations operations and to prepare requisitions accordingly.
  • To ensure a proper coverage and supervision of the Guest Relations sections at all times.
  • To ensure that all guests receive a warm welcome and that they enjoy their stay being offered the finest personal service.
  • To ensure that the privacy of the guests and the confidentiality of the information is respected.
  • To act as a representative of the Management when dealing with guest complaints or if a member of the Lobby Hostess team is facing difficulties that she / he cannot solve on her / his own.
  • To manage any guest complaint in a professional manner, by resolving it and making sure the guest is satisfied, and recording it.
  • To personally welcome guests and escort them to their rooms, outlets or other public areas as requested.
  • To ensure uncompromising levels of cleanliness and maintenance through own responsibility.
  • To use appropriate materials, equipments and supplies for the smooth run of the guest relation operations and to ask for requisitions accordingly.
  • To use the proper telephone etiquette as per Sofitel standards.
  • To be most of the time in the guest area and to socialize with guests, playing a Public Relations role, in order to build strong and long-term relationships.
  • To ensure that the privacy of the guests and the confidentiality of the information is respected.
  • To be fully aware of and to report all guest comments or complaints.
  • To be aware of all VIPs visiting or staying in the hotel.
  • To properly use all the equipment and PMS.
  • To daily follow the checklists and billing procedures.
  • To respect schedules, terms and deadlines as agreed with the Management.
  • To daily read the logbook and to sign it and update the activity reports.
  • To update the team with all the happenings in the hotel and with the latest administrative, organizational, operational or other changes and news.
  • To conduct daily line up briefing with the lobby hostess team to recapitulate tasks and activity.
  • To promote the Accor loyalty programs.
  • To maintain an atmosphere of high morale and a happy working relationship among the team.
  • To be entirely flexible and adapt to rotate within the different sub sections of the Front Office Department.
  • To carry out any other reasonable duties as assigned by the Guest Relation Manager.
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    بريدي الالكتروني
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