Cluster Director of Security
The Cluster Director of Security is responsible to protect and safeguard all hotel guests, colleagues, their belongings and all hotel assets.
He / she is ensuring that all Business Units (Fairmont The Palm, Th8, Mövenpick Hotel Jumeirah Lakes Towers and Riva Beach Club) are adequately secured at all times.
Behaves and acts as a manager in an exemplary fashion, embodying the brand mindset, manages the security team, helping them improve their skills and providing support for career development
Ensures the safety and security of all hotel guests and colleagues in all 4 Business Units
Ensures all regulations with regards to safety and security are being met
Ensures the risk for the hotels with regards to guests and colleagues’ incidents is kept to a minimum
Ensures high rating on the annual security audit
Effectively manages supplier and valet contracts
To undertake full responsibility of the security teams for managing and to enforce security policies and procedures in accordance with Accor guidelines and also ensure compliance to all local regulations.
To provide supervisory guidance and support to all security personnel within the security department.
To create a safe and secure environment for the guest and colleagues
To develop, implement and enforce the standard operating security procedures.
To develop and train hotel colleagues in firefighting, fire evacuation as per local civil defense.
To be responsible for the life safety policies and procedures as dictated by local civil defense
To be responsible for the day to day operation of the Security Department and should effectively enforce hotel's rule and regulations.
To supervise the administration of lost and found with daily audits and exercise gate pass control procedure.
To protect all Business Units’ assets.
To be on call 24 hours a day, 7 days a week, 365 days per year
To ensure that the ALL Safe precautionary measures are well implemented in all departments
To guide and train the ALL Safe officers
To provide supervisory guidance and manage the recreation team (lifeguards)
To know and apply in all business units the Accor APACHE security and evacuation procedures
Organizes monthly department meeting and distribute minute of meeting.
Ensures the and security of guest, staff, visitors and contractors at all times.
Responsible to manage all safety & security, Life Safety and food hygiene risks faced by the Business Units.
Liaises with all department heads to ensure hotel employees are adhering to established security procedures.
Records and notify all risks, deviations from hotels safety standards and any untoward incidents.
Tracks departmental safety record and document medically treated and non-treated injuries.
Recruits and train the security team in all Business Units
Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Develops and maintains a monthly checklist for all CCTV equipment, alarmed doors, and panic / duress alarms to ensure that they are fully functional.
Conducts regular mock fire evacuation drill as per the hotels standards.
Develops and advise key personnel of emergency procedures.
Implements action to monitor and control risk.
Establishes crisis management and contingency planning.
Conducts regular walk-through rounds to observe all Business Units.
Maintain confidentiality of guests and colleagues at all times
Other duties as assigned by the Management
Qualifications and requirements :
Bachelor degree in Hotel Management
Minimum of 8 years’ experience in Luxury Hotels
UAE experience is a must
Significant years of experience in a similar position
Experienced in investigation, interrogation and establishing reports.
Fluent in English and Arabic is an added advantage
Crisis management and interaction management.
Keen eye for detail.
Excellent organizational skills.
Strong communication skills, both verbal and written.
Able to remain calm and professional under pressure
Maintain confidentiality and discretion at all times
Visa Requirements :
Please note that you must be eligible to live and work in Dubai.
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