Restaurant Manager Assistant Restaurant Manager
MAJID AL FUTTAIM Cinemas,
Dubai
منذ 5 يوم
source : Wisdom Jobs

To Manage all Restaurant VIP operations including running of the lounge to provide an exceptional experience for all guests Ensuring all team members follow VOX service procedures to provide exceptional guest service Managing all FOH staff to ensure that all sales opportunities are taken through effective up and suggestive selling Control costs through effective rostering stock ordering and waistage while consistently coaching employees where required to raise overall standards Responsible for the ongoing training of FOH staff Summary of essential job functions these would include but are not limited to the following responsibilities Supervision development and performance management of all front of house VIP staff Maintain good morale between FOH and BOH to promote an effective and successful team Supervise all aspects of VIP Restaurant operations as well as team grooming Provide regular 1 to 1 and group feedback and training to all direct reports Ensure VOX Service Steps are followed for each and every guest Pro-

actively assist guests to resolve any problems they encounter including post visit communications Implement daily huddles with all FOH staff in order to make all aware of shift assignment daily business expectations and procedural changes Motivate team to ensure delivery of exceptional service at all times Monitor all COGS through portion spoilage and shrinkage rates ensuring action plan is created implemented and reviewed on a weekly basis Ensure all stakeholders are kept informed of progress Complete regular maintenance checks to ensure all amenities are of an appropriate standard and ensure repairs are completed in a timely fashion where required Support team in the operation as needed and be an example of great customer service Any other duties as prescribed by cinema manager

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