Employee Dining Room Attendant
Rosewood Hotels
UAE, Abu Dhabi,Abu Dhabi
منذ 6 يوم
source : Drjobs.ae

Job Role : Employee Dining Room Attendant

OVERVIEW / BASIC FUNCTION : Plan, prepare, set up and provide quality service in all areas of food service including, but not limited to menu items, line specials, displays / presentations of appetizers, entrees, side dishes, sauce, stock and sandwiches in accordance with standards and plating guide specifications.

Maintain organization, cleanliness and sanitation of work areas and equipment.

RESPONSIBILITIES :

  • Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
  • Ensure that standards are maintained at a superior level on a daily basis.
  • Maintain complete knowledge of Employee Dining Room capacity, hours of operation, proper table set-up.
  • Maintain complete knowledge of all menu items, preparation method / time, major ingredients and quality standards of taste, appearance, texture, serving temperature, portion size, garnish and method of presentation.
  • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
  • Maintain complete knowledge and comply with all policies / service procedures.
  • Complete opening side duties as assigned :
  • Check quality and amount of all stock and supplies using checklist.
  • Prepare napkins.
  • Requisition all necessary supplies and transport from storeroom to Employee Dining Room.
  • Set tables according to service standards.
  • Set up all condiments (butter, jellies, syrups, juices) and beverages (tea-coffee) according to service
  • standards.

  • Ensure a sufficient supply of all silverware, glassware and chinaware for service.
  • Prepare display of all cold food items (cereals, fruits and salads).
  • Check cleanliness and condition of assigned station and service areas; rectify any deficiencies.
  • Assist employees with food & beverage, engage in "small talks".
  • Anticipate employees' needs, respond promptly and acknowledge all employees, regardless if busy and whatever time of day.
  • Maintain positive employee relations at all times.
  • Be familiar with all hotel employees to overview the flow of people accurately.
  • Handle employee complaints and always bring them to the concerned departments.
  • Monitor and maintain cleanliness, sanitation and organization of assigned areas.
  • Clean and reset tables immediately after employee departs.
  • Remove any left wares from tables as assigned and transport to dishwashing area.
  • Complete closing side duties :
  • Properly store all reusable goods.
  • Breakdown all goods as specified in departmental standards.
  • Clean all equipment as assigned in the side duties.
  • Restock items for next service.
  • Remove all dirty linen if any.
  • Stock all condiments.
  • Reset tables for next meal period.
  • Complete all closing reports as assigned.
  • Exhibit a friendly, helpful and courteous manner when dealing with all employees.
  • All other duties as required.
  • QUALIFICATIONS :

  • Experience : No previous experience is required.
  • Education : High school diploma.
  • General Skills : Must be able to perform job functions with attention to detail, speed and accuracy;
  • prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly;
  • understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision;
  • maintain confidentiality of guest information and pertinent hotel data.

  • Technical Skills : Ability to understand guests' service needs; ability to be well organized, maintain
  • concentration and think clearly when providing service to guests within any given period of time; ability to focus attention on details;
  • ability to suggestively sell restaurant menu items, beverages and wines; ability to access and input information into P.

  • O.S. system; ability to maintain good coordination and timing while serving orders quickly; ability to exert physical effort in transporting food and beverage guests;
  • ability to endure abundant physical movements throughout the work areas.

  • Language : Required to speak, read and write English.
  • Physical Requirements : Must be able to exert physical effort in transporting 40 pounds, endure various
  • physical movements throughout the work areas, reach up and down, remain stationary at times throughout work periods, and satisfactorily communicate with guests and co-workers to their understanding.

  • Licenses & Certifications : None required.
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