Do you want to join the largest British run, most successful flooring company in the UAE? FLOORWORLD, the largest flooring company in the Middle East is growing at a tremendous pace.
With dealers throughout UAE and GCC, specializing in supplying and installing all types of floor coverings at very competitive prices.
Established in 2009 with the goal of providing the best quality European branded flooring products at the lowest possible prices.
PRODUCT QUALITY and SERVICE EXCELLENCE are our twin principles and foundations. These principles, in tandem with our highly trained staff and professional installation teams has enabled the company to establish itself as the number 1 Flooring company in the UAE in a relatively short period of time, a position which we achieved by ongoing commitment to our valued customers.
We are looking for an experienced female Customer Services Representative to join our dynamic team based at our Head Offices in Al Barsha 2.
The ideal candidate will be western educated with English as a first language.
The main function of the role, is to be the first point of contact for all incoming communications relating to after sales, dealing first hand with complaints, maintenance issues and inspections, conducting post installation phone calls to gain valuable customer feedback and ensure satisfaction with all of our products and services.
This can be a very fast paced and demanding role that requires both patients and empathy towards our clients.
You will need to have an excellent telephone manner and be comfortable communicating with both B2B and B2C clients and stakeholders at all levels, a confident and organised approach towards your daily workload is a must.
On occasions you may need to provide support and cover to other positions within our busy Operations department, full product and industry training will be provided, someone from a construction, service or customer service orientated background would be preferred.
There will also be great opportunities for career advancement within our rapidly expanding organisation.
Proven experience working in Customer Services or related industry
Fluent in English both written and oral
Excellent time management skills with the ability to multitask
Experience with CRM systems and Microsoft office
First class telephone manner with the ability to empathise with clients and defuse situations
Willingness to learn and be part of a winning team
Degree educated preferred but not essential.
Written & Verbal Communication
Required Experience and Qualifications
Experience : 1 - 3 years in customer service( Required )
Graduation : Bachelor's Degree( Required )
Proficient in English( Required )