Summary of Responsibilities :
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following :
Consistently offers professional, engaging and friendly service
Assumes full responsibility of the Guest Services department
Creates and is dedicated to a positive, team-oriented work environment through open communication, empathy and support
Completes regular quality assurance inspections and coach accordingly
Represents the Guest Services department by attending all relevant meetings, and prepares the relevant reports and follow-up as requested
Recruits new team members and ensures that they are provided with initial and on-going training, mentoring, and support
Consistently has a presence with our colleagues while balancing the administrative needs of the position
Ensures departmental schedules reflect our service commitments, colleague needs and business-productivity commitments
Ensures that our colleagues’ appearance is always reflective of our grooming standards and that they are always in a clean and proper uniform.
Conducts daily shift briefings ensuring that our colleagues are well informed and prepared to deliver outstanding service
Liaises with our Conference Services Department and our group contacts to ensure that all of our groups’ needs are well planned and achieved
Ensures that the department’s equipment is well cared for and properly maintained
Ensures that Guest Services colleagues are well trained, and prepared for, the hotel emergency procedures
Follows all Occupational Health and Safety regulations
Ensures that the driveway traffic is managed effectively
Ensures all Guest Services Colleagues adhere to the material outlined in the Fairmont Code of Ethics
Assists the Housekeeping department by maintaining the cleanliness of the hotel driveway and lobby areas.
Previous experience is an asset
Previous leadership experience in Guest Services required
Proven performance record in leading a department which achieved very high guest service, colleague satisfaction, and financial results
Must have excellent communication skills, both written and verbal
Must be highly organized, energetic and possess the ability to work well under pressure
Visa Requirements :
Please note that you must be eligible to live and work in Abu Dhabi. Fairmont Bab Al Bahr will cover visa costs and flights for selected candidates from place of origin.
Living and working in Abu Dhabi : Abu Dhabi, the capital, is the largest of the 7 Emirates which make up the United Arab Emirates, one of the world fastest growing tourist destinations.
When you choose to live and work in Abu Dhabi, you will find that we offer competitive salaries, service charge, quality medical benefits, meals and furnished accommodation.
There are currently no income taxes in the United Arab Emirates. Abu Dhabi’s heritage is rooted in Islamic traditions and living here will prove to be a unique life experience.
For more information about living in Abu Dhabi, we suggest you visit the following website :