Answer courteously inbound calls.
Respond to customer inquiries.
Provide personalized customer service by responding to the needs of the customers.
Ensure feedback from the customer to further improve customer services.
Manage and update customer databases with the status of each customer.
Build customer loyalty by follow-up of customer calls.
Evaluate the problems of the customers and provide logical lasting solutions.
Manage filing, mailing, correspondence and other management tasks.
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