Customer Service Executive CSR - Females only
German Imaging Technologies LLC,
Dubai
منذ 6 يوم
source : Wisdom Jobs

1 The CSR Must have total Ownership of all Customer issues Once a sale has been made the customers central point of contact becomes the Customer Service Executive Any and all issues not related to sales must be handled by the CSR The CSR must investigate and coordinate with all departments to ensure that customers issues are resolved 2 Customer Satisfaction Survey-

Existing Customers Lost Customers Conduct Customer satisfaction surveys on existing and lost customers as per KPI 3 CRM-

log every customer complaint in the CRM accurately and close cases as they happen 4 Customer Satisfaction Surveys New Customers Conduct Customer satisfaction surveys on new customers as per KPI 5 Handling Time for Complaints Resolve customer issues complaints within the stipulated times KPI to the customers satisfaction 6 Meet and exceed KPIs Coordinate with customers and internal departments Coordinate service staff set visits to customers and monitor and report on service team activity 7 ReportingSubmit daily dashboard weekly and monthly reports to the Service Manager and the Operations manager 8 Continuous improvementTrain her himself constantly with updated information on CRM and product as well as key troubleshooting steps Essential Skills and Experience 1 Graduate of any discipline 2 Computer Literate and understands how to use word and excel 3 Quick learning skills 4 Clear language English both spoken and written 5 Focused on delivering on the job not on time 6 The job will require the employee to come in sometimes on Saturdays and to stay until 6 00 PM each day 7 Previous experience in Customer Service an advantage Profile Summary : KeySkills : Profile Summary : KeySkills : Company Profile : German Imaging Technologies is one of the leading companies in the Middle East specialising in IT sales for the Gulf Region We incorporate a multicultural environment that promotes development of our employees and encourages out of the box thinking German Imaging Technologies is the UAE market leader in Compatible Toner Cartridge manufacturing German Imaging Technologies is ISO 9001 2000 certified and operates from its plants in Dubai

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