Allianz is the home for those who dare - a supportive place where you can take the initiative to grow and to actively strengthen our global leadership position.
By truly caring about people - both its 83 million private and corporate customers and its 142,000 employees - Allianz fosters a culture where its employees are empowered to collaborate, perform, push the boundaries and challenge the industry.
Allianz Partners (AWP) provides diverse expertise in automotive, international health & life, travel insurance, assistance and direct sales and is at the forefront of the Allianz B2B2C offering.
United under one brand, Allianz Global Assistance, Allianz Global Automotive and Allianz Worldwide Care are specialist areas combining forces to push boundaries and create tomorrow s solutions to deliver an enhanced experience to our clients.
Our 15,000 employees are based across 34 countries and combine 58 different languages and 60 nationalities, reflecting the truly diverse nature of Allianz Worldwide Partners.
Our DNA is unique : we dare and care, anytime, anywhere. If this sounds like you, come and join us.
Role Overview :
Prioritisation, delegation and completion of daily workload to ensure SLA s are met.
Ensure high quality decisions made in line with underwriting guidelines and company policy.
Client retention and maintaining high level of customer service.
Ensure smooth introduction of new processes and procedures as they arise.
Responsibilities will include, but are not limited to, the following :
Provide individual development and coaching of junior underwriters when necessary.
Plan work schedules and priortise workload to meet client SLA s and deadlines set by the manager.
Evaluate new business applications and ensure that underwriting decisions and amendments are processed within agreed time frames.
Provide underwriting opinions and responses by telephone and email within tight turnaround times and maintain quality of service at all times.
Collate productivity stats and update weekly reports for management.
Work with the manager to develop underwriting efficiencies and maintain a robust quality checking process for the department.
Attend company and departmental meetings on behalf of the Underwriting department and work with Sales and Client relations to drive new business growth.
The ability to continually monitor and review processes and procedures, including systems processes, and recommend the necessary enhancements when required.
The ability to make sound underwriting decisions in line with the underwriting guidelines and make commercial decisions when necessary.
Provide support to Claims and Legal department on non-disclosure policies and offer retrospective underwriting decisions.
Liaise with other departments, brokers, Relationship and Regional Sales Managers on a regular basis and provide underwriting support to all parties.
Deal with escalated queries and complaints promptly and effectively, and ensure that the manager is kept updated at all times.
Take part in projects when required, review documentation were applicable, research information relating to your area and provide feedback
To be successful in this position you will need to have the following skills / experience :
Minimum of 5 years experience in an Medical Underwriting role (Life / CI / Health insurance) working in a customer and quality focused environment, producing accurate work within team turnaround times.
Ideally proficient / fluent in a second European language
Strong communication (verbal & written)
Ability to work effectively within a team environment
Honesty and Integrity
Ability to motivate others
Ability to prioritise workload and manage time effectively.
As an equal opportunity employer, Allianz Partners recognizes that our strength lies in our people and we are committed to diversity and inclusivity.
So if you would like to be part of a global company that offers international career opportunities, kick-start your career and dare to join us!
For more information, please visit : www.allianzcare.com