National Customer Service Assistants
AL FUTTAIM GROUP
Dubai, Dubai, in
منذ 1 يوم
source : Ecadoo

No two days are the same at Al Futtaim no matter what role you have Our work is driven by the desire to make a difference and to have a meaningful impact with the goal of enriching everyday lives Take our engaging and supportive work environment and couple it with a company culture that recognises and rewards quality performance and what do you get The chance to push the limits every single day As a humble family business that started on the banks of the Dubai Creek in the 1930s Al Futtaim has expanded to a presence in 31 countries a portfolio of over 200 companies and 42 000 employees Youll find us in industries ranging from automotive and retail to finance and real estate and connecting people with international names like Lexus Ikea Robinsons and Adidas Our team is proudly multicultural and multinational because that kind of diverse representation gives us the global mindset to grow and impact the people markets and trends around us About Al Futtaim IKEA GROWING TOGETHER We are a values driven company with a passion for life at home Our vision is to create a better everyday life for the many people Al Futtaim IKEA holds the franchise rights for IKEA in Egypt Oman Qatar and the United Arab Emirates About You You have a passion for selling and eagerness to want to help customers You enjoy working in a fast paced and complex environment You have the willingness in transforming IKEA to be the worlds leading home furnishing retailer Whats more we believe that you have the following knowledge capabilities and motivation Live and share the IKEA values every day Secondary Education 3 to 5 years experience in a similar role Customer Focus Initiative Sales Driven Fluency in Written and spoken English About the Role To oversee and provide support on the Info desk in order to assist customers in a friendly and professional manner Key Specific Accountabilities Customers Handles routine customer complaint promptly and courteously Ensure that customers are dealt with in a prompt and courteous manner to ensure maximum customer satisfaction Greets and welcomes customers on arrival at the store Makes announcements and pages the person the visitors have asked to see Ensures Customers bags are stored safely and security Ensures all customers queries are attended to in a professional manner Ensures Shopping tools and catalogues are available for the customers Provides bags trollies as appropriate Operational Ensure all system procedures are adhered to as per policy procedure Suggests improved ways of working going forwards Understands the impact of increasing sales with Shopping Tools Briefs the Duty Manager on complaints that require management assistance A few more things for you Interest Then please join us for a rewarding career journey We are here to provide excellent service but a little help from you can ensure a five star candidate experience from start to finish Before you click apply Please read the job description carefully to ensure you can confidently demonstrate why this opportunity is right for you and take the time to put together a well crafted and personalised CV to further boost your visibility Our global Talent Acquisition team members are all assigned to specific businesses to ensure that we make the best matches between talent and opportunities We not only consider the requisite compatibility of skills and behaviours but also how candidates align with our Values of Respect Integrity Collaboration and Excellence As part of our candidate experience promise we also want to make ourselves available to you throughout the application process We make every effort to review and respond to every application Apply now REF RJ

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