Sales Executive - Weddings & Special Occasions (Arabic Speaker)
JW Marriott Marquis Hotel Dubai
Dubai, Dubai, United Arab Emirates
منذ 3 يوم
source : Hosco

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world.

JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-

workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment.

Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

JOB SUMMARY

This positionis responsible for proactively soliciting and managing large social cateringrelated opportunities which hold significant revenue potential.

Managescatering opportunities not handled by an Event Booking Center (EBC). Activelyup-sells each business opportunity to maximize the revenue for each and everyopportunity.

Achieves personal and team related revenue goals. Ensures business is turned over properly andin a timely fashion and guarantees a proper service delivery for every internaland external customer.

Responsible for driving customer / guest loyalty by deliveringservice excellence throughout each customer / guest experience.

Provides serviceto customers in order to grow the segment on behalf of the company.

Preparesales-related documents throughout the sales process (e.g., proposals,contracts, or banquet event orders). Promote awareness of brand imageinternally and externally.

Gather materials and assemble information packages(e.g., brochures, promotional materials). Use sales techniques that maximiserevenue while maintaining existing guest loyalty to Marriott.

Assist themanagement team to develop, implement and execute the revenue, revenue andmarketing programs for weddings & special occasions.

Develop, coordinateand implement social media initiatives. Enter, retrieve, reconcile, and verifyinformation (e.g. commissions, leads, third parties) in software involved inthe sales process.

Answer guest questions about propertyfacilities / services (e.g., hours of operation, rates and room types, packages,promotions, entertainment, restaurants, special events).

Serve as the point ofcontact for clients and communicate with them by phone and email to respond toquestions and requests.

Coordinate reservation confirmations for specialevents.

  • Follow allcompany policies and procedures; ensure personal appearance is professional;maintain confidentiality of proprietary information;
  • protect company assets.Welcome and acknowledge all guests according to company standards; anticipateand address guests’ service needs;
  • thank guests with genuine appreciation.Speak with others using clear and professional language; prepare and reviewwritten documents accurately and completely;
  • answer telephones usingappropriate etiquette. Develop and maintain positive working relationships withothers; support team to reach common goals;
  • listen and respond appropriately tothe concerns of other employees. Comply with quality assurance expectations andstandards.

    Perform other reasonable job duties as requested.

    SCOPE / BUSINESS CONTEXT

  • A Full Timeposition based at JW Marriott Marquis Dubai.
  • Number of DirectReports N / A
  • Titles of DirectReports N / A
  • Experience :

    At least 1 year of related workexperience

    Interpersonal Skills

  • Customer Service Orientation
  • Interpersonal Skills
  • Customer Service Orientation
  • Diversity Relations
  • Communications

  • Excellent communication
  • Listening
  • Telephone Etiquette Skills
  • English Language Proficiency
  • Arabic Language Proficiency
  • Dependability
  • Positive Demeanor
  • Initiative
  • Ambition and a desire to succeed
  • Typing
  • Microsoft Office
  • Organization

  • Detail Orientation
  • Multi-Tasking
  • Planning and Organizing
  • Records all data for solid internal and external communication
  • Education or Certification

  • Highschool diploma / G.E.D. equivalent
  • SPECIFIC DUTIES

  • An excellent sales person with the ability toknow and sell the unique features of the hotel.
  • Customer focused sales activities and communication.
  • Prepare sales-related documents throughout thesales process (e.g., proposals, contracts, or banquet event orders).
  • Perform general office duties to support the Catering Sales team(e.g., filing, sending emails, typing, sending outgoing faxes, deliveringincoming faxes, copying, opening or distributing mail).
  • Gather materials and assemble informationpackages (e.g., brochures, promotional materials).
  • Assist the team to develop, implement andexecute the revenue, revenue and marketing programs for weddings & specialoccasions.
  • Develop, coordinate and implement social mediainitiatives.
  • Enter, retrieve, reconcile, and verifyinformation (e.g., commissions, leads, third parties) in software involved inthe sales process.
  • Use sales techniques that maximize revenue while maintainingexisting guest loyalty to Marriott.
  • Recognize opportunities to up-sell the customer and sellenhancements to create a better Marriott experience or event.
  • Promote awareness of brand image internally and externally.
  • Answer guest questions about propertyfacilities / services (e.g., hours of operation, rates and room types, packages,promotions, entertainment, restaurants, special events).
  • Serve as the point of contact for clients andcommunicate with them by phone and email to respond to questions and requests.
  • Coordinate reservation confirmations for specialevents.
  • Develop and maintain positive and productive working relationshipswith other employees and departments.
  • Safety and Security

  • Reportwork related accidents, or other injuries immediately upon occurrence tomanager / supervisor.
  • Followcompany and department safety and security policies and procedures to ensure aclean, safe, and secure environment.
  • NotifyLoss Prevention / Security of any guest reports of theft.
  • Policies and Procedures

  • Followcompany, hotel and department policies and procedures.
  • Follows Marriott International Hotels LimitedRegional Office policies and procedures
  • Protectthe privacy and security of guests and coworkers.
  • Maintainconfidentiality of proprietary materials and information.
  • Ensureuniform, nametags, and personal appearance are clean, hygienic, professionaland in compliance with company policies and procedures.
  • Protectcompany tools, equipment, machines, or other assets in accordance with companypolicies and procedures.
  • Performother reasonable job duties as requested by Supervisors and Management.
  • Workinghours as required to do your job but normally not less than 48 hours per week.
  • Guest Relations

  • Activelylisten and respond positively to guest questions, concerns, and requests usingbrand or property specific process (e.
  • g., LEARN, JW Symphony of Service) toresolve issues, delight, and build trust.

  • Assistother employees to ensure proper coverage and prompt guest service.
  • Anticipateguests' service needs, including asking questions of guests to betterunderstand their needs and watching / listening to guest preferences and actingon them whenever possible.
  • Addressguests' service needs in a professional, positive, and timely manner.
  • Engageguests in conversation regarding their stay, property services, and areaattractions / offerings.
  • Thankguests with genuine appreciation and provide a fond farewell.
  • Welcomeand acknowledge each and every guest with a smile, eye contact, and a friendlyverbal greeting, using the guest's name when possible.
  • Supplyguests / residents with directions and information regarding property amenities,services, and hours of operation, and local areas of interest and activities.
  • Working with Others

  • Supportall co-workers and treat them with dignity and respect.
  • Handlesensitive issues with employees and / or guests with tact, respect, diplomacy,and confidentiality. Develop and maintain positive and productive workingrelationships with other employees and departments.
  • Partnerwith and assist others to promote an environment of teamwork and achieve commongoals.
  • Quality Assurance / Quality Improvement

  • Complywith quality assurance expectations and standards, e.g. GuestVoice and JWMarriott Brand Standard Audit.
  • Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

    Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

    See description

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