Manager IT Client Services UAE National
Robert Walters
UAE
منذ 5 يوم
source : HireeJobsGulf

We are looking to recruit a Manager of IT Services to closely support the Director of IT in planning and leading all technology operations to ensure the smooth running of the IT department As an IT Services Manager you will also be responsible for Provides leadership for designing and implementing an ongoing development plan of the organization Responsible with designing and implementing a training program for staff faculty and students Ensures the proactive support of students staff and faculty with regards to technical issues Motivates develops and oversees staff using quality service techniques in order to provide timely and accurate end user systems and services and high levels of customer satisfaction Work together with faculty and administrators to develop technical resources and solutions that promote effective learning and efficient business practices Establishes and execute ongoing practices and strategies to ensure the instruction and appraisal of faculty students and administrative staff in their use of technology Builds and promote the services of the IT Help Desk Develops and executes suitable assistance and discussion services to resolve issues and problems with campus IT resources and services Formulates and keep a variety of narrative and statistical reports records and files related to assigned areas prepare reports articles correspondence and other materials Liaise with other administrators University personnel and contractors to coordinate activities and programs Shares in departmental budgeting and planning activities control and authorize expenditures in accordance with established limitations REQUIREMENTS Qualifications Masters degree in Instructional Technology or related field with a minimum 10 years of experience including four years in a supervisory capacity with steady advancement in a complex organization preferably within Higher Education Knowledge of planning organizing and directing IT client services Knowledge of the pedagogical issues related to the integration of technology into the learning environment Experience on effective help desk management techniques Research analyze and recommend new system software and services Pinpoint challenges and work with staff to recommend and implement solutions

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