Head of Retail and Catering
Category Non Faculty Vacancies
Department Procurement Department
Job Purpose The head of retail and catering is responsible for the overall development, operation and strategy of all retail and catering services at the university.
He / she should work closely with the catering operator, university, management company and student's council to ensure that both the food quality and financial returns are met according to agreed standards and KPI's.
Main accountabilities & expectations Technical Expectations 1. Prepare and execute annual revenue financial targets and actions.
2. Identify and exploit opportunities to positively impact sales and boost F&B and retail income 3. Propose and implement strategies for improvement of existing facilities and revenue streams (campus wide retail strategy) 4.
Existing revenue streams to review include (but not limited to) :
Ad hoc F&B requirements on campus
5. Knowledge of food, food hygiene (including hazard analysis and critical control points) and food preparation 6. Ensuring that health and safety regulations are strictly observed, recorded and archived 7.
Monitoring the quality of the product and service provided 8. The role holder will be responsible for regular review and agreement of all retail contracts to ensure that the selection and quality of vendors adhere to standards and is tailored to students' requirements 9.
The position should keep in constant contact with vendors to share feedback from students and faculty 10. Contribute to the development and implementation of organizational strategies, playing a significant role in long term planning 11.
Oversee the F&B and retail operations and develop policies and processes 12. Ensure that outstanding service is provided to all customers, through hands-on leadership and proactive direction 13.
Develop operational procedures and guidelines for F&B and retail outlets 14. Carry out inspections as required by established and regulatory operational procedures and guidelines 15.
Monitor administrative practices ensuring that all are carried out as required by established operational procedures and guidelines 16.
Facilitate the timely preparation of client / supplier contract and billing documentation and ensure proactive follow-up on customer / supplier payments.
Job Specific Accountabilities Leadership Expectations :
Facilitate the development of a collaborative relationship with support services functions (HR, Finance, IT, etc.) ensuring compliance with corporate policies and procedures and contributing to the development of enhanced administrative processes
Ensure the staff maintain required standards and staff members perform and deliver as stipulated in their JD's
Lead subordinates to develop best in class working practices by setting positive examples and utilizing all available management tools.
Provide a two way line of communication for staff
Deal with day to day staff issues
Deal with proposals and suggestions from unit management, staff & student council
To take ownership of maintenance and repair of all furniture and fixtures, electrical equipment and interior of the outlets
Will not engage in any PR and / or media promotions without prior approval from the management office. It is vital that all communications to the outside world is streamlined through the management office only
Performs special duties and projects as assigned by the owners
To demonstrate pride in the workplace and personal appearance at all times when representing the university thus identifying a high level of commitment.
Excellent oral and written communication skills and the ability to prepare professional documents, in both Arabic and English.
Proficiency in MS office applications
Experience in the hospitality and retail industry
Experience & sound knowledge of food & beverage practices, regulations and products
Knowledge in P&L management
Knowledge in POS systems
Project and time management skills.
Analytical and critical thinking.
Communication & presentation skills
Ability to work with diverse business units and to quickly adapt and understand key business challenges.
High integrity and openness combined with commitment to good governance
Inquisitive mind and passion for excellence
Flexibility and ability to function effectively as part of a team
Preferred Qualification & Experience
Bachelor's degree holder
Atleast 7 years' experience in the F&B and retail industry
Priority to UAE Nationals.
Job Location University of Sharjah (Main)
Behavioral Competency Description
Integrity & Respect
Promote an openness, honesty and sincerity work environment in all communications with both internal and external customer.
Respect UOS core values, the dignity and culture-diversity of all members of the university's community.
Demonstrate flexibility in the face of change and respond positively to unexpected and rapidly changing work conditions.
Open to new ideas and initiatives relevant to own area of work.
Able to communicate effectively with a wide range of colleagues, by showing interest and carefully listening to their needs.
Keep people accurately informed and up to date.
Use clear, understandable language appropriate to the receiver.
Time Management : Determine the appropriate allocation of time.
Task Management : Balance conflicting priorities in order to manage workflow, ensure the completion of essential projects, and meet critical deadlines.
Address conflicts by focusing on the issues at hand to develop effective solutions when disagreements occur.
Work to resolve conflict among team members by showing respect for others' opinions and working toward agreeable solutions.
Accountability & Accuracy
Deliver work of a high standard of quality and according to procedures, rules and regulations.
Accept full responsibility for self and contribution as a team member.
Display a strong commitment to organizational success.
Job Criteria Gender Male or Female
Qualification Bachelor's degree / higher diploma
Relevant Experience 7 or more
Living In UAE Open for all