Head of Residential Facilities Management
TECOM Group
Dubai United Arab Emirates
منذ 5 يوم
source : HireeJobsGulf

Role Purpose The role holder is responsible for the residential facilities management function of DHAM residential portfolio to maintain safeguard control the master developers building assets in line with group s strategy vision and quality standards The role holder is also responsible for the effective management of external vendor s and staff to ensure adherence to service level agreements achievement of business objective and high customer satisfaction Key Responsibilities Accountabilities Strategic Responsibilities Contribute to the department strategies and objectives for maintaining safeguarding controlling the master developers building assets in line with DHAM strategy vision and mission and ensure implementation of the key strategic elements and timely execution and meeting of plans Provide direction to the Facilities Management team for high quality maintenance of master developer s building assets through efficient management of FM suppliers in line with DHAM strategy vision and quality standards and ensure achievement of departmental goals and objectives within approved budgets and timelines Review discuss and validate annual OPEX CAPEX budget requirements for FM activities provided by facilities managers and ensure budgets are monitored against actual and variances are identified for better decision making by senior management Contribute the implementation of the annual operating plan for the assigned accounts to ensure the revenue and profitability objectives of the respective business units are achieved and review department performance to ensure targets are met in line with the business strategy Core Responsibilities Effectively manage the daily operations and monitoring of FM activities of the entity ensuring the efficient planning and allocation of all resources and implementation of appropriate standards and controls to ensure that all facility management service activities meet or exceed the customer expectations Service Level Agreements SLA s and business objectives Foster a culture of high quality output in the unit to ensure all activities policies processes and procedures in the management of facilities management comply with the zone and the master developer regulations safeguard the core of the assets and guarantee safety to both the environment and the tenants of the assetsWork closely with the Head of HSE to implement HSE policies and programs to compliance with all internal and external HSE standards for existing and ongoing projects Oversee activities within the assigned community conduct regular meetings with internal external teams to monitor progress of FM activities and to ensure compliance with the agreed standards and requirements Guide the process of identifying facilities management best practices and development of formal processes and practices as necessary towards integrating and embedding sustainable principles and strategies into daily operational practices Proactively review the inspection outcomes and new development asset details managed by the FM Services team to plan and manage the activities of the FM team Lead and direct the interaction between the FM team and various departments to optimized synergies in order to attain the upmost customer satisfaction level Develops plans procedures and activities to support business recovery when problems occur including backup and restoration procedures vendor agreements spare parts data retention and restoration planning Ensure customer complaints are timely and appropriately managed and closed to achieve organization s customer satisfaction targets Proactively Build and nurture external relationships with various stakeholders e g Government Authorities clients and outsourcing service providers in order to ensure that the appropriate level of external services are obtained to the best advantage of the company Actively participate and lead the development and implementation of Policies Systems Processes and Procedures covering all relevant business functions related to FM so that all business requirements are fulfilled while delivering a quality service to customers Direct the team to identify energy and water management best practice and adopt energy and water conservation measures to ensure sustainability and asset operation optimization Represent the business unit during design planning construction and handover stages of the newly developed assets to oversee FM requirements People ManagerProvide leadership within the function setting individual objectives managing performance developing and motivating staff provision of formal and informal feedback and appraisal in order to maximize subordinate and departmental performance in the pursuit of the Department s objectives Build and promote an organization culture that encourages innovation and reward performance that leads to enhanced staff motivation and retention

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