Manager Digital Service Transformation Operations
Dubai, UAE
منذ 15 ساعات

Job Purpose :

The Manager, Digital Service Transformation, Operations will apply process improvement and re-engineering methodologies and principles to conduct process modernization / transformation projects across operations.

His responsibilities include : process and data modeling, developing modern business techniques, identifying best practices, generating and assessing performance measurements, and continuous improvement.

Principles Accountabilities :

  • Lead the analyses of operations activity, business processes, and organizational structures using business process reengineering and improvement (BPR / BPI) methods and tools applying state of the art digital technologies such as Artificial Intelligence and Robotics
  • Enhancing end-to-end service quality in order to improve customer value and customer experience
  • Implementation of Operational Process Improvement initiatives using standard industry models e.g. Lean / Six Sigma across a variety of products and services
  • Drive implementation activities using change management approaches, interact with staff and senior leadership to accomplish project objectives
  • Work in a team environment and provide business process management expertise and project work streams
  • Support the program of organizational change to ensure that Digital Operations within CBD are accessible, efficient and capable of being consistently and accurately measured.
  • Communicate Lean and other process improvement methodologies to the organization
  • Develop and manage the processes for measuring the efficiency and effectiveness of both services provided internal and external
  • Redefining the traditional operational management role from reactive to pro-actively understanding the drivers of under-performance in processes, systems, and people
  • Implementing tactical improvement to continuously drive results for clients
  • Responsible for identifying process improvement opportunities, redesigning processes (e.g., lean improvements), establishing organization support, and launching projects
  • Ensures all applicable regulatory compliance and operational risk standards are met through effective oversight of daily work and systems, to ensure production deliverables and deadlines are met.
  • Support the development and implementation of policies and procedures necessary to support Operations processes
  • Support the development of service and operating agreements
  • Qualifications :

  • Finance, banking, accounting, business or risk management degree or qualification.
  • Six Sigma qualification
  • Accredited in Lean
  • Experience :

  • 6 to 8 years’ experience across Operations
  • Excellent understanding of Banking Products and supporting digital technology solutions gained from hands-on experience in banking based operational and change-related roles
  • Experience of implementing continuous improvement processes
  • Service Design / Systems Thinking trained would be ideal but not essential
  • Skills :

  • Excellent verbal and written communication skills
  • Strong stakeholder management skills across business and functional areas
  • High emotional intelligence and interpersonal skills
  • Proficiency with Microsoft Word, Excel, PowerPoint, Visio and Project
  • Ability to multi-task and work independently as well as part of a team; self-motivated
  • A formal project management qualification would be ideal but essential
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