Eximbills Consultant
ECS ME LLC
Dubai, Dubai, United Arab Emirates
منذ 4 يوم
  • Ensure highly reliable and efficient support to system users.
  • Coordinate with Help Desk for resolving system incidents reported to the Help Desk.
  • Ensure that the incident response times are met in accordance with the defined service level commitments.
  • Ensure closure of all Help Desk incidents assigned to self, and that closure is correctly recorded in the Help Desk system.
  • Ensure that root cause analysis has been done for all incidents assigned and that the root cause has been correctly recorded in the Help Desk system.
  • Provide the required support services for payment systems implemented in the bank in liaison with the Vendors.
  • Participate and support the upgrade of application systems running in the Bank as required.
  • Ensure high quality, efficient system support services and deployment to system users.
  • Coordinate with Data Centre to ensure Day to Day operations is running smoothly for payment systems.
  • Participate in Technical testing of enhancements and new software in accordance with Bank’s policies.
  • Coordinate with Banks change management group and ensure the changes are applied to the Flexcube and related applications in strict adherence to bank’s policies.
  • Coordinate with Vendor to get the bug-fixes and change releases on time and applied in UAT with strict adherence to bank’s policies.
  • Coordinate with testing team to get approved patch tested and ensure the patch is applied into BAU and DR with adherence to bank’s policies.
  • بلغ عن هذه الوظيفة
    checkmark

    Thank you for reporting this job!

    Your feedback will help us improve the quality of our services.

    قدِّم طلب ترشيحك
    بريدي الالكتروني
    بالضغط على "واصل" ، أعطي موافقة neuvoo على معالجة بياناتي وإرسال تنبيهات إلي بالبريد الإلكتروني ، على النحو المفصل في سياسة خصوصية لـneuvoo . يجوز لي سحب موافقتي أو إلغاء الاشتراك في أي وقت.
    واصل
    استمارة الطلب