Education : Bachelors Degree
Experience : 5 - 10 Years
Must have 5 to 10 years of experience
Responsibilities : Looking for .
Job Duties will include : -
Ensuring that a high standard of customer care and treatment is delivered Leading, motivating and directing the other employees.
Carrying out supervisory responsibilities in accordance with policies and procedures.
Effectively drive treatment delivery to meet, and where possible exceed, targets; drive the development of the Spa.
Ensuring that the booking system is managed effectively.
Maintenance and management of data base.
Monitoring visitors and assisting with inquiries.
Receiving and greeting visitors in an efficient, tactful and courteous manner.
Ensuring that the highest standards are maintained within the spa and oversee the staff to ensure smooth running of operations.
Developing and maintaining good relationships with guests.
A certain degree of creativity and latitude is expected.
Guiding technicians to acquire a thorough comprehension of client's needs, mistakes and misunderstanding to be eliminated.
Assisting to maintain stock level.
Total control of health & safety in the Spa area.
Assisting supervisor / manager at staff meetings, or conduct meetings in absence of the manager
Performing all services to the highest quality for every guest.
Ensuring the cleanliness of work stations and surrounding work areas.
Ensuring that daily cleaning duties are observed.
Providing coaching and counseling to staff members as needed with the guidance of the Operations manager.
Taking payments, post charges, entering amounts into computer, and balance accounts at end of shift.
Overseeing the daily operation of the entire spa.
Handling emergencies that arise when on duty alone, notifying appropriate personnel.
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