Maintains an up-to-date knowledge of roomlocations, types of rooms available as well as the roomrates.
Uses suggestive selling techniques tosell rooms and to promote other services of the Hotel.
Coordinates room status, updates with the HousekeepingDepartment by notifying them of all check outs, early check ins,special requests and day-use rooms.
Taking sameday reservations and future reservations when necessary as well asmaking cancellations where required. Follows procedure of issuingand closing safety deposit boxes by guests.
Reads and initials the logbook on a daily basis. Be awareof daily activities taking place in the Hotel.
Reports any unusual occurrences or requests to ShiftLeader or designated Manager.
Develops athorough knowledge of computer system, room allocation and types ofrooms.
Stays up to date on rooms rates,packages, discounts in relation to other departments.
Complete check-in and check-out proceduresefficiently.Obtain house bank and keep it balanced. Post charges toguests accounts.
Take departmental readings atthe beginning of each shift. Handle cash, travelers cheques, creditcards and direct billing requested properly.
Make adjustments and handle paid outs. Transfer folioscharged to city ledger to each company master file or PMaccount.
Qualifications and requirements :
Minimum of 1 year in customer serviceposition. Proven experience in complying with policies andprocedures.