Waiter/ess
Hilton Hotels & Resorts
Ras Al Khaimah, UAE
منذ 2 يوم
source : Drjobs.ae

A Waiter / ess is responsible for servingguests in a friendly, timely, and efficient manner to deliver anexcellent Guest and Member experience while having extensiveknowledge of menu offerings.

What will I be doing?

As a Waiter / ess,you are responsible for serving guests in a friendly, timely, andefficient manner to deliver an excellent Guest and Memberexperience.

A Waiter / ess will also be required to have extensiveknowledge of menu offerings. Specifically, you will be responsiblefor performing the following tasks to the higheststandards :

  • Manage guest queries in afriendly, timely, and efficient manner
  • ServeAlcoholic / non-Alcoholic beverages in conjunction withlicensing / liquor regulations for residents andnon-residents
  • Ensure knowledge of menu and allproducts
  • Ensure mis-en-place is well stockedat all floor stations
  • Follow correct reportingprocedures if faced with issues
  • Ensure Foodand Beverage orders are of a consistently good standard anddelivered in a timely manor
  • Practice HiltonGrooming standards including uniform dress code, cleanliness andpersonal hygiene
  • Comply with hotel security,fire regulations and all health and safety legislation
  • What are we lookingfor?

    A Waiter / ess serving Hilton brands is always working onbehalf of our Guests and working with other Team Members. Tosuccessfully fill this role, you should maintain the attitude,behaviours, skills, and values that follow :

  • Positive attitude
  • Good communicationskills
  • Committed to delivering high levels ofcustomer service
  • Excellent groomingstandards
  • Flexibility to respond to a range ofdifferent work situations
  • Ability to work onyour own or in teams
  • It would beadvantageous in this position for you to demonstrate the followingcapabilities and distinctions :

  • Experience in Food and Beverage department and / orindustry
  • Previous experience of cashhandling
  • Knowledge of Food HygieneRegulations
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