Fairmont The Palm is a luxury, world-classresort located on the iconic Palm Jumeirah Island in Dubai. Thehotel features 391 guest rooms and suites with dedicated FairmontGold rooms and lounge.
A total of 11 food and beverage outlets onproperty offer international dining options including Little MissIndia, Frevo - Brazilian Churrasco experience, Seagrill Bistro, BaRestaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room,Vuvuzela and others.
Fairmont The Palm also features an expansivepool and beach area with a health club, Willow Stream Spa and theFairmont Falcons Kids' Club.
Are you a serviceprofessional with excellent organizational, analytical, andmotivational skills? Lead our team of Royal Service Agents who areat the heart of our communication system;
experts in all areas ableto manage the call center functions and provide seamless service toour Guests and Colleagues
Summary ofResponsibilities :
Consistently offer professional, friendly andengaging service.
Leadand supervise all aspects of the Royal Service department andensure all service standards are followed.
Provides support to Royal Service Managerand other departments in daily operations.
Assists in conducting weekly and monthlyanalysis of the Guest Feedback reports through Guest SatisfactionSystem and online Channels.
Assists in analyzing RSM tickets breakdown and monthlytrends.
Train, lead,guide and direct the efforts of the Royal Service Agents.
Consistently offer friendly,proactive and engaging service.
Supervise the "Royal Service" softwaresystem and ensure that all services provided at Royal Service arealways available and are carried out efficiently.
Supervise the responsible use allavailable systems including PMS (Property Management System),telephone system, Royal Service, fax, etc.
Maintain the upkeep of all telephone andrelated equipment within the switchboard to ensure maximumefficiency.
Monitor andensure that all calls from guestrooms and administration areas arecharged and posted to guest folios and City Ledgers (whenapplicable).
Resolvecomplications and complaints such as missed wake-up calls or missedmessages, using previous experience and good judgment.
Attendregularly scheduled departmental meeting.
Schedule colleagues in accordance with thedepartmental budget.
Balance operational and Colleague needs.
Serve as a liaison for Guests requiringinformation relating to all aspects of the hotel, such as : F&B promotions, Reservations, meetings rooms, etc.