Royal Service Supervisor
Accor
Dubai, UAE
منذ 3 يوم
source : Drjobs.ae

Fairmont The Palm is a luxury, world-classresort located on the iconic Palm Jumeirah Island in Dubai. Thehotel features 391 guest rooms and suites with dedicated FairmontGold rooms and lounge.

A total of 11 food and beverage outlets onproperty offer international dining options including Little MissIndia, Frevo - Brazilian Churrasco experience, Seagrill Bistro, BaRestaurant and Lounge, Blowfish, Flow Kitchen, The Cigar Room,Vuvuzela and others.

Fairmont The Palm also features an expansivepool and beach area with a health club, Willow Stream Spa and theFairmont Falcons Kids' Club.

RoyalService Supervisor

  • Are you a serviceprofessional with excellent organizational, analytical, andmotivational skills? Lead our team of Royal Service Agents who areat the heart of our communication system;
  • experts in all areas ableto manage the call center functions and provide seamless service toour Guests and Colleagues

    Summary ofResponsibilities :

  • Consistently offer professional, friendly andengaging service.
  • Leadand supervise all aspects of the Royal Service department andensure all service standards are followed.
  • Provides support to Royal Service Managerand other departments in daily operations.
  • Assists in conducting weekly and monthlyanalysis of the Guest Feedback reports through Guest SatisfactionSystem and online Channels.
  • Assists in analyzing RSM tickets breakdown and monthlytrends.
  • Train, lead,guide and direct the efforts of the Royal Service Agents.
  • Consistently offer friendly,proactive and engaging service.
  • Supervise the "Royal Service" softwaresystem and ensure that all services provided at Royal Service arealways available and are carried out efficiently.
  • Supervise the responsible use allavailable systems including PMS (Property Management System),telephone system, Royal Service, fax, etc.
  • Maintain the upkeep of all telephone andrelated equipment within the switchboard to ensure maximumefficiency.
  • Monitor andensure that all calls from guestrooms and administration areas arecharged and posted to guest folios and City Ledgers (whenapplicable).
  • Resolvecomplications and complaints such as missed wake-up calls or missedmessages, using previous experience and good judgment.
  • Maintain informationconfidentiality.
  • Attendregularly scheduled departmental meeting.
  • Schedule colleagues in accordance with thedepartmental budget.
  • Balance operational and Colleague needs.
  • Serve as a liaison for Guests requiringinformation relating to all aspects of the hotel, such as : F&B promotions, Reservations, meetings rooms, etc.
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