Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago.
This luxurious five-star hotel with 391 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance.
Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.
When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests.
Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore.
The portfolio currently comprises eleven luxurious properties, from secluded resorts to city hotels in key locations around the world.
To provide a consistent housekeeping service to guest rooms, balconies, bathrooms, restaurants, public areas and circulatory areas that meets the hotel’s standards for cleanliness and presentation.
KEY ROLES & RESPONSIBILITIES
Cleans and maintains areas of responsibility according to set standards and procedures
Replenish guest supplies
Ensure guests requests are promptly and courteously met
Report damage or malfunction in hotel rooms / areas to Supervisor
Maintain equipment in a proper state of cleanliness and repair
Maintain a section room report as well as a daily productivity report
Attend daily briefings with supervisor and takes on daily assigned tasks
Reports lost and found articles to the housekeeping office immediately
Handle guest complaints, reporting them to Supervisor immediately
Report unusual behavior / activities in guestroom, floors / public areas to Supervisor
Record room status in allocated section accurately
Comply with hotel’s health, safety and hygiene policy
Adhere to personnel grooming and hygiene standards
Attend meetings and training sessions as required
Carry out valet services when required (e.g. delivery of linen, processing laundry orders)
Fully understands the difference in guest levels (VIPs) and Room Categories
Must adhere to all Lost and Found procedures
Proper follow up of HK SOPs
Must comply with all fire evacuation procedures and first aid trainings
Must comply with Raffles grooming standards
To attend proper trainings and have best conduct at work
Good organizational skills
Good level of engagement with guests
Good knowledge of Housekeeping Operations
Good Housekeeping knowledge
Minimum 2 years experience in a similar capacity in a luxury hotel environment