Summary of Responsibilities :
Reporting to the Director of Sales, Groups & Events, responsibilities and essential job functions include but are not limited to the following :
Consistently offer professional, friendly and engaging service
Prompt and courteous service to both internal and external customers to ensure highest level of Guest experience
Coordination and execution of group contracts (entering rooming lists, managing changes, preparing group resumes, visa applications, billing / payments, etc.)
Obtain / confirm all meeting / event-related information (to include, but not limited to meeting specifications, food and beverage requirements, etc) with customers
Organize / distribute group resumes, conference agendas, event orders, floor plans, etc to all operating partners accurately, and in a timely manner.
Drive function space optimization / maximization, to ensure best utilization of space for guest experience and financial performance of department.
Initiate / follow up on billing procedures, ensuring deposits and / or credit applications are received within acceptable timeframes.
Conduct pre-conference / event meetings with clients and pertinent departments to confirm all relevant details are communicated.
Ensure guest / group experience while onsite, through personal interaction and attendance at functions throughout the stay.
Must be flexible to accommodate irregular and / or extended hours.
Conduct any / all site inspections as required.
Attend necessary meetings within hotel that affect / are affected by the Groups & Events Team
Ensure the ideal and most effective utilization of room categories
Realize up sell possibilities to meet and surpass Group budget goals
Work closely with Front Office as well as other departments to ensure all details of the contract were delivered and guests depart satisfied
Communicate on a professional level internally and externally
Prepare weekly, monthly, quarterly and annual reports, as required
Balance operational, administrative and Colleague needs
Follow departmental policies and procedures
Additional duties as assigned by the Director of Sales, Groups & Events
Previous leadership experience within a similar role required
Computer literate in Microsoft Window applications required
University / College degree in a related discipline preferred
Excellent communication skills, both written and verbal required
Strong interpersonal and problem solving abilities
Highly responsible & reliable
Ability to focus attention on guest needs, remaining calm and courteous at all times
Visa Requirements : Please note that you must be eligible to live and work in Dubai. We will assist successful applicants with the visa process and provide flights and accommodation.