Manager, Groups & Events
Dubai, United Arab Emirates
منذ 4 يوم

Summary of Responsibilities :

Reporting to the Director of Sales, Groups & Events, responsibilities and essential job functions include but are not limited to the following :

  • Consistently offer professional, friendly and engaging service
  • Prompt and courteous service to both internal and external customers to ensure highest level of Guest experience
  • Coordination and execution of group contracts (entering rooming lists, managing changes, preparing group resumes, visa applications, billing / payments, etc.)
  • Obtain / confirm all meeting / event-related information (to include, but not limited to meeting specifications, food and beverage requirements, etc) with customers
  • Organize / distribute group resumes, conference agendas, event orders, floor plans, etc to all operating partners accurately, and in a timely manner.
  • Drive function space optimization / maximization, to ensure best utilization of space for guest experience and financial performance of department.
  • Initiate / follow up on billing procedures, ensuring deposits and / or credit applications are received within acceptable timeframes.
  • Conduct pre-conference / event meetings with clients and pertinent departments to confirm all relevant details are communicated.
  • Ensure guest / group experience while onsite, through personal interaction and attendance at functions throughout the stay.
  • Must be flexible to accommodate irregular and / or extended hours.

  • Conduct any / all site inspections as required.
  • Attend necessary meetings within hotel that affect / are affected by the Groups & Events Team
  • Ensure the ideal and most effective utilization of room categories
  • Realize up sell possibilities to meet and surpass Group budget goals
  • Work closely with Front Office as well as other departments to ensure all details of the contract were delivered and guests depart satisfied
  • Communicate on a professional level internally and externally
  • Prepare weekly, monthly, quarterly and annual reports, as required
  • Balance operational, administrative and Colleague needs
  • Follow departmental policies and procedures
  • Additional duties as assigned by the Director of Sales, Groups & Events
  • Qualifications :

  • Previous leadership experience within a similar role required
  • Computer literate in Microsoft Window applications required
  • University / College degree in a related discipline preferred
  • Excellent communication skills, both written and verbal required
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Visa Requirements : Please note that you must be eligible to live and work in Dubai. We will assist successful applicants with the visa process and provide flights and accommodation.

    قدِّم طلب ترشيحك
    أضف الى المفضلات
    إزالة من الإشارات المرجعية
    قدِّم طلب ترشيحك
    بريدي الالكتروني
    بالنقر فوق "متابعة"، عطي نيوفو الموافقة على معالجة بياناتي وإرسال تنبيهات البريد الإلكتروني لي، وفقًا لسياسة الخصوصية الخاصة بنيوفو. يمكنني إلغاء اشتراكي أو سحب موافقتي في أي وقت.
    استمارة الطلب