Manager, Groups & Events
FRHI
Dubai, United Arab Emirates
منذ 4 يوم

Summary of Responsibilities :

Reporting to the Director of Sales, Groups & Events, responsibilities and essential job functions include but are not limited to the following :

  • Consistently offer professional, friendly and engaging service
  • Prompt and courteous service to both internal and external customers to ensure highest level of Guest experience
  • Coordination and execution of group contracts (entering rooming lists, managing changes, preparing group resumes, visa applications, billing / payments, etc.)
  • Obtain / confirm all meeting / event-related information (to include, but not limited to meeting specifications, food and beverage requirements, etc) with customers
  • Organize / distribute group resumes, conference agendas, event orders, floor plans, etc to all operating partners accurately, and in a timely manner.
  • Drive function space optimization / maximization, to ensure best utilization of space for guest experience and financial performance of department.
  • Initiate / follow up on billing procedures, ensuring deposits and / or credit applications are received within acceptable timeframes.
  • Conduct pre-conference / event meetings with clients and pertinent departments to confirm all relevant details are communicated.
  • Ensure guest / group experience while onsite, through personal interaction and attendance at functions throughout the stay.
  • Must be flexible to accommodate irregular and / or extended hours.

  • Conduct any / all site inspections as required.
  • Attend necessary meetings within hotel that affect / are affected by the Groups & Events Team
  • Ensure the ideal and most effective utilization of room categories
  • Realize up sell possibilities to meet and surpass Group budget goals
  • Work closely with Front Office as well as other departments to ensure all details of the contract were delivered and guests depart satisfied
  • Communicate on a professional level internally and externally
  • Prepare weekly, monthly, quarterly and annual reports, as required
  • Balance operational, administrative and Colleague needs
  • Follow departmental policies and procedures
  • Additional duties as assigned by the Director of Sales, Groups & Events
  • Qualifications :

  • Previous leadership experience within a similar role required
  • Computer literate in Microsoft Window applications required
  • University / College degree in a related discipline preferred
  • Excellent communication skills, both written and verbal required
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
  • Visa Requirements : Please note that you must be eligible to live and work in Dubai. We will assist successful applicants with the visa process and provide flights and accommodation.

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