Job Role : Assistant Executive Housekeeper
Key Responsibilities :
Supervise Housekeeping Department Staff to ensure that guests and customers, whether internal or external, receive prompt and courteous service, and to ensure adherence to hotel standards.
Responsible for Public area and Housekeeping Rooms daily operation.
On a daily basis, assign duties and special projects to Room Attendants / Public Area Cleaners, follow up on the progress and keep the Executive Housekeeper informed.
Check rooms randomly and particularly all those assigned to V.I.P., V.V.I.P. and Repeated Guests and coordinate the flower requirements to these guests and other special requests.
Inspect Floors / Public Areas to ensure that facilities, equipments and amenities are clean and are well maintained; verify the work performed by outside contractors to ensure compliance to their contract;
and take corrective measures in order to meet Kempinski standards.
Participate in the recruitment of new staff by screening and interviewing applicants.
Identify the department training needs, develop the training plan and get the approval of Executive Housekeeper before the implementation of training.
Keep the Housekeeping Staff informed on the daily operational activities and challenge and provide all information relevant to their job duties.
Anticipate and maintain all equipments and supplies and assure their availability. Control usage of all amenities and cleaning supplies to ensure compliance to budget and ensure appropriate usage of equipments and tools.
Handle comments and requests from guests and other departments to meet their satisfaction. Make recommendations to Executive Housekeeper on improving the services provided by the Housekeeping Department.
Monitor housekeeping procedures including Lost and Found, Key Control, Security and Emergency procedures and Health and Safety procedures for employees and guests.
Assist the Executive Housekeeper in the preparation of the annual manning guide, the CAPEX budget and departmental budget in order to meet the business objectives.
Accomplish several administrative duties related to the position such as attending meetings, writing reports, maintaining a daily log, etc.
Additional responsibilities and tasks can be added at any time according to the needs of the business and of the hotel.
Desired Skills & Qualifications
1-2 years' experience as Assistant Executive Housekeeper in Luxury Property
English Language proficiency (Preferably Additional Languages)
Concern for quality and attention to details
Ability to work and communicate in a multinational environment
Able to work in a fast paced environment and can multitask
Ability to remain calm and composed under pressure
Flexible in terms of scheduling
Applies a professional, confidential and ethical approach at all times