The Opportunity Program Director you will be accountable for delivering the entire project & program (products and services) to the customer within the assigned area of responsibility :
Accountable for regional resource forecasting and planning
Ensure regional project alignment with priorities
Assist in managing Customer engagement and communications
Manage regional Project escalations in conjunction with the VP, Customer Success
Ensure Regional Large Projects (P1) and PS revenue recognition (link to finance)
Lead and build skills within the regional Project Manager team
Partner with Program Operations on reporting and initiatives
Develop & contribute to long term Customer Relationship strategy
Establishes and maintains good customer relationship
Proactive communication to the customer and account teams
Regular meeting practices are maintained and agreed actions are reliably followed-up
Drive for continuous efficiency improvement, Project Cost Adherence (PCA) management
Optimizing Project / Program operational performance (non-financial KPIs eg. cycle time)
Ensure efficient revenue achievement (eg. billing & invoicing), maximize gross margin
Provide regional guidance to Program OperationsPush project milestones; update and maintain current forecastPlan and deliver revenue as per the forecasted objectivesProvide guidance on probability / risk to close projects
Work with Sales to track front log and strategize on hand-over to delivery
Plan effective strategy on project hand-over from pre-sales and onto support
Track and identify shortfalls in project gaps received into professional services
Managing the expectations of project / program stakeholders (e.g. customer, partners, project team, subcontractors, other 3rd party)Create and maintain clear and effective internal and external communicationDrive a sense of urgency in both internal and external stakeholders
Must be willing and able to travel(more than 50%)and work in multiple time zones
For the region :
Ensure SOW contents are validated (Order-to-Cash)
Plan and manage projects, resourcing and best practices according to PMI principles
Adhere to the global end to end (E2E) operational processes to project / program requirements
Ensure initiation and integration with services process and Sandvine contract management policies
Monitor & control the project against the SoWProject Management processes (eg. time, cost, scope, quality, and change requests)Ensure operational process and visibility (e.
g. to PMO, Customer) through specific toolsParticipation in periodic reviews (eg. QBR)KPIs as specified in SLA
Monitor and report on project closures and handovers including lessons learned
Backlog management / inventory optimization
Provide guidance and mentoring around all aspects of risk and change management
What Skills you bring in
A University degree plus 10+ years of progressive program / project management leadership experience and responsibility at a global telecommunications company
8+ years working with Tier 1 Carrier Service Providers as a project or program manager.
Familiar with the technical terminology and environment
Proven expertise in leading program and / or projects through all the process areas while effectively managing 3rd party vendors and cross-
functional teams across multiple geographies with focus on interaction with (and within) a large corporate entity
PMI or PRINCE2 certification, and a member in good standing, and knowledgeable about related professional standards a must
Capable of generating and presenting a program summary report (including scope, cost, schedule, quality) and metrics (i.
e., CPI, SPI, EV) at each gate
Business development and sales experience and well-versed in the sales cycle processes and terminology
Strong familiarity with software development environment and product life cycle management processes, best practices and terminology
Experience with Salesforce or similar cloud based CRM system an asset
Experience with SAP specifically Project Systems and / or Project and Portfolio Management an asset
Experience and engagement in the the pre-sales and sales / tendering processes
The Company At Sandvine, we’re really smart people doing a really hard, important job. We’re building a smarter Internet.
Communication service providers use our products to deploy new subscriber services, engage with subscribers and gain insight into, optimize and secure network traffic.
We are a global organization with over 300 customers in more than 100 different countries. Recognized as one of Canada’s Best Workplaces by Great Places to Work® Institute 10 times, our Team Members have the opportunity to innovate, take on new challenges, and make a difference in delivering products that have a real business impact to our global customers.
Their ideas are heard and quickly translated into reality, helping to shape tomorrow's smarter Internet. What can you expect from us
The Company What can you expect from us
Competitive compensation plan
Flexible working hours in some roles work from home
Employee development including training programs and mentorship
Career development and advancement opportunities
International travel opportunities- we are a global company
Thank-you for your interest in Sandvine. While we’re not able to reach out to everyone who applies, we will contact you if your skills and experience are a match for the role.
Otherwise, we’ll keep your resume in case there is a match with future opportunities.In the meantime, if you want to learn more about life at Sandvine, follow us on Twitter ( Sandvine) and Facebook (Facebook.
com / Sandvine). Sandvine is committed to supporting a culture of inclusion, diversity and accessibility to employment for all.
We are proud to operate as an equal opportunity employer. -The Sandvine Global Talent Acquisition Team