CRM Cloud Architect
Marc Ellis Consulting
Abu Dhabi, ae
منذ 4 يوم

Job Information

Industry Financial Services City Abu Dhabi Province Abu Dhabi Postal Code 51133

Job Description

Marc Ellis is hiring for a CRM Cloud Architect- MS Dynamics

  • Defining the architecture of the CRM and integration with other systems
  • Design the technology solution based on selected technology stack and IT capabilities
  • Coordinate with Platform manager to develop roadmap for the platform
  • Ensure platform is flexible to meet the business requirements
  • Participates with delivery team to develop solution proposal that includes scope, assumptions and implementation plan, with technology solution options.
  • Design and customize the MS Dynamic CRM solution based on business requirements and the roadmap for the platform
  • Architect the CRM system for multi country, multi entity, multi business unit setup.
  • Define the design principles and standards to be followed by development teams
  • To deploy the solution in the cloud, SAS.
  • Collaborate with internal stakeholders to define requirements, deliverables, and set and manage expectations
  • Translate business requirements into well architected solutions that best leverage the CRM platform, including Customer Service, Sales, Marketing, the Power Platform
  • Understanding of other Microsoft cloud solutions including Power Apps, O365 and Azure.
  • Lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between Channel’s current and desired end states
  • Manage the review of custom development, integrations, and data migration elements as part of an overall CRM implementation project
  • Requirements

    Minimum Qualification

    Bachelor’s degree in business administration or equivalent experience

    Minimum Experience

    Experience of 4+ yrs rolling out Dynamics 365 CRM, 8+ years with Dynamics CRM and within either Banking, Retail or Telco.

    Have a holistic view of the Chanel CRM landscape and impact of CRM Strategies on the Customer Data and the business

    Should have a good understanding of Microsoft Dynamics 365, sharepoint, the Power Platform (including Power Apps), O365 and potentially Azure.

    Preferred certification : Microsoft Dynamics 365 Customization and Configuration

    Knowledge of data integration tools and experience integrating CRM with different business systems (ETL, marketing automation, reporting, etc.)

    Experience in process design, managing business requirements, solutioning, functional solution, testing, solution delivery lifecycle, change management

    Strong organizational & management skills, ability to multi-task concurrent projects and help team adhere to deadlines

    Ideally the candidate should have knowledge of design thinking process and have worked in a start-up / fintech environment

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