Industry Financial Services City Abu Dhabi Province Abu Dhabi Postal Code 51133
Marc Ellis is hiring for a CRM Cloud Architect- MS Dynamics
Defining the architecture of the CRM and integration with other systems
Design the technology solution based on selected technology stack and IT capabilities
Coordinate with Platform manager to develop roadmap for the platform
Ensure platform is flexible to meet the business requirements
Participates with delivery team to develop solution proposal that includes scope, assumptions and implementation plan, with technology solution options.
Design and customize the MS Dynamic CRM solution based on business requirements and the roadmap for the platform
Architect the CRM system for multi country, multi entity, multi business unit setup.
Define the design principles and standards to be followed by development teams
To deploy the solution in the cloud, SAS.
Collaborate with internal stakeholders to define requirements, deliverables, and set and manage expectations
Translate business requirements into well architected solutions that best leverage the CRM platform, including Customer Service, Sales, Marketing, the Power Platform
Understanding of other Microsoft cloud solutions including Power Apps, O365 and Azure.
Lead technical design sessions; architect and document technical solutions aligned with client business objectives; identify gaps between Channel’s current and desired end states
Manage the review of custom development, integrations, and data migration elements as part of an overall CRM implementation project
Bachelor’s degree in business administration or equivalent experience
Experience of 4+ yrs rolling out Dynamics 365 CRM, 8+ years with Dynamics CRM and within either Banking, Retail or Telco.
Have a holistic view of the Chanel CRM landscape and impact of CRM Strategies on the Customer Data and the business
Should have a good understanding of Microsoft Dynamics 365, sharepoint, the Power Platform (including Power Apps), O365 and potentially Azure.
Preferred certification : Microsoft Dynamics 365 Customization and Configuration
Knowledge of data integration tools and experience integrating CRM with different business systems (ETL, marketing automation, reporting, etc.)
Experience in process design, managing business requirements, solutioning, functional solution, testing, solution delivery lifecycle, change management
Strong organizational & management skills, ability to multi-task concurrent projects and help team adhere to deadlines
Ideally the candidate should have knowledge of design thinking process and have worked in a start-up / fintech environment