An In Room Dining Supervisor with WaldorfAstoria Hotels and Resorts is responsible for supervisingoperations of the department to deliver an excellent Guest andMember experience while working with the team to ensuredepartmental targets are met.
What will it be like to work for this HiltonWorldwide Brand?
s rich legacy. Waldorf Astoria providesguests the exceptional environment and the personalized attentionof true Waldorf service that creates a singular experience.
If you understand the value personalizedattention and know how to treat even the most extraordinarilydifferent experiences with the same rich level of customer service,you may be just the person we are looking for to work as a TeamMember with Waldorf Astoria Hotels & Resorts.
Becauseit’s with Waldorf Astoria Hotels & Resorts wherewe promise our Guests a single rich, experience at everyextraordinary place they visit.
What will I be doing?
As an In Room DiningSupervisor, you are responsible for supervising operations of thedepartment to deliver an excellent Guest and Member experience.
AnIn Room Dining Supervisor would also be required to communicate anddelegate tasks to the team to ensure departmental targets areachieved.
Specifically, you will be responsible for performing thefollowing tasks to the highest standards :
Supervise In Room Dining operations
Communicate and delegate tasks tothe team
Ensurecompliance of brand standards
Manage guest queries in a timely and efficientmanner
Represent needs ofthe team
AssistF&B management with achieving financial targets
Assist F&B management withtraining and development of team members
Assist with annual and mid-year appraisals withteam members under your responsibility
Comply with hotel security, fire regulationsand all health and safety legislation
Be environmentally aware
Assist other departments wherever necessary andmaintain good working relationships
What are we lookingfor?
An In Room Dining Supervisor serving Hilton WorldwideBrand hotels are always working on behalf of our Guests and workingwith other Team Members.
To successfully fill this role, you shouldmaintain the attitude, behaviours, skills, and values thatfollow :
Previous In RoomDining experience
Committed to delivering high levels of customerservice
Flexibility to respond to a range of different worksituations
Ability towork on your own or in teams
It would be advantageous in this position for you todemonstrate the following capabilities and distinctions :
Previous experience in hotelindustry
Previousexperience in supervising and / or delegation
Willingness to develop team members andself