Customer Service Officer
Al Ghurair Investment,
Dubai, Not Mentioned, United Arab Emirates
منذ 10 يوم
source : Wisdom Jobs

1 Presentability punctuality adequate knowledge are key to a CSOs success on the job 2 Professional handling and addressing of internal external stakeholder queries phone face to face or via e-

mail with appropriate responses in-line with the organizational standards messages procedures and guidelines is mandatory 3 Maintaining an orderly and professional image through the customer service desk appropriate conduct and sustained reactions are required skills for this position 4 Ensuring complementary mall operation specific are under control and operating as expected such as in-

mall music general mall odor smoke detection common areas lighting and general attributes of mall presentation 5 Attracts potential customers by responding to enquires suggesting information about other retailers and services 6 Data entry account opening recording of complaints 7 Resolves retail or service problems by clarifying the customers complaint determining the cause of the problem selecting and explaining the best solution to solve the problem expediting correction or adjustment following up to ensure resolution 8 Contributes to team effort by accomplishing related results 9 Provide assistance when requested by event suppliers on site during live shows arranging support from internal department and ensure smooth flow of events and activities Requirements-

Graduate or a High school diploma - Multilingual - Minimum 2 years Customer Service experience in a mall or hotel Skills Knowledge -

Customer Service Product Knowledge Quality Focus Problem Solving Market Knowledge Documentation Skills Listening Phone Skills Resolving Conflict Analyzing Information Multi-

tasking Profile Summary : KeySkills : Profile Summary : KeySkills : Company Profile : Al Ghurair is a diversified industrial group based in Dubai with operations spanning more than 50 countries globally With a rich history of pioneering businesses and technologies this heritage of innovative success is built upon values of excellence in the products developed and the processes followed Our Core Areas of Expertise are Foods Commodities Construction and Properties And furthermore our additional areas of focus include Energy Printing Retail and Education

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