Responsibilities Responsible for developing and managing operational processes related to customer on-boarding, back office activities, and support escalation.
Collaborate with Product, Sales, and Engineering to ensure business readiness and transfer knowledge for any new process / products
Lead the Demand Planning team in successfully meeting customer requirements and operation business objectives within HBT META, with significant authority in demand forecasting and responsibility for all demand management results for the business
Responsible for overseeing and managing HBT META's overall supply chain, sourcing, logistics strategy and operations to maximize the process efficiency and productivity, while playing a crucial role in developing and maintaining good relationships with vendors and distributors
Help Honeywell be the customer's top choice by leading an effective Customer Service Organization that is responsive to customers’ needs and effective in driving internal actions that resolve customer issues quickly and effectively.
Drive world class KPI performance managing order entry, ship date escalations, change orders, delivery issues, repairs and RMAs.
Deliver remote and field technical support to business partners and end users to ensure effective sales, deployment and maintenance of Honeywell offerings across all lines of business within HBT META.
Lead deployment and execution of HOS principles, ensure process compliance through process coaching, process deployment support, driving project audits and appraisals
Collaborate with the certification agencies for product / business qualification / certifications when required
Proven Operational Leadership experience ideally within an MNC
Regional Middle East experience
Commercial Operations experience
Coordinate Business Operations
Facilitate and streamline operational procedures