Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world.
JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-
workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment.
Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.
Provide senior leadership to manage thefunctionality and safety of the hotel facility, including the physical building / s,mechanical equipment, electrical system / s, heating and cooling systems and lifesafety systems and assets, in accordance with local laws and regulations.
Assigns work, supervises staff and verifies and documents the completion of allroutine maintenance and repairs in the property maintenance management system.
Directly manage operating budget / cost controls (checkbook accounting) andexecute capital projects, as assigned. Directs outside contractors,communicates with municipality officials and inspects quality of work by staff.
Responds and coordinates responses to guest calls and emergency situations.Responsible for interviewing, training & development, supervising,counseling, scheduling and evaluating staff to maintain set standards.
SCOPE / BUSINESS CONTEXT
A Full Timeposition based at JW Marriott Marquis Dubai.
Number of DirectReports - 4
Titles of DirectReports Asst Engineering Managers
Minimum6 years of related work experience in a 5-star Hotel; with 3 years ofleadership experience.
Skills and Knowledge
Operations experience infacilities and engineering management.
Strong project managementskills and leadership.
Strong customerfocus / perspective and relationship skills.
Strong commitment for team success.
Demonstrated skills ineffective budget and scheduling management.
Ability to positively motivateteams and individuals.
Proven skills in identifyingand developing leaders.
Strong verbal and writtencommunication skills.
Demonstrated experience leadinga multi-disciplined technical team.
Education or Certification
Degree or Higher Diploma inEngineering / Technical Field
The following are specific responsibilities and contributions criticalto the successful performance of the position :
Supervise and lead Asst Engineering Managers & Supervisors whooversee Team processes, activities & projects; and are responsible foroverall quality service delivery.
Tour hotel complexdaily, identifying items requiring engineering, housekeeping or otherdepartmental actions
Verifyprocedures and guidelines for guestrooms, Plant / Equipment, public spaces,grounds, landscaping, and building envelop, etc.
Effectivelysupervise, train, and assign tasks to and follow-up with engineering staff toensure maximum productivity.
Understandall Brand / Product related issues and procedures; as well as all problemtracking procedures and is working to correct them.
Understand theengineering records and filing system to support R&M Budget, PM Programs, CapitalBudget, Capital Projects, Life Safety systems & Inspections etc
Hire, train and mentor AsstEngineering Managers & Supervisors; provide open communication andrecommend discipline when appropriate
Conduct performancereviews and solve internal issues
Followprescribed safety procedures and emergency plans for personnel and equipment bythe company and according to local laws and regulations.
Participatein effective energy management and preventative maintenance programs andconduct specific training for other operating departments on the safe andefficient use of equipment and energy in the hotel.
Make detailed plans toaccomplish departmental business goals. Shall attend all scheduled meetings,as requested, and contributes actively with proper preparation.
Maintainengineering related checkbook accounting procedures to ensure performance withindepartmental expense plans, while maintaining required stock of supplies andmaterials
Confer with higher levels ofmanagement
Responsible for (direct)contracts’ administration with contractors / vendors, as assigned.
Establish & implement companyadministrative policies, procedures, and standards
Liaison with other Managers tocoordinate activities of individual departments.
Leadsthe daily briefing with department team members on current key activities.
Anticipate and respond to guest issuesand establish proactive processes to promote guest satisfaction.
Liaises with 3rdparty vendors / contractors, as assigned
Maintaining a safeand hygienic work environment & Performing related duties and specialprojects as assigned.
Carry out seniorEngineering Leadership instructions or other designated person of authority
Policies and Procedures
Followcompany, hotel and department policies and procedures.
Follows Marriott International Hotels LimitedRegional Office policies and procedures
Protectthe privacy and security of guests and coworkers.
Maintainconfidentiality of proprietary materials and information.
Ensureuniform, nametags, and personal appearance are clean, hygienic, professionaland in compliance with company policies and procedures.
Protectcompany tools, equipment, machines, or other assets in accordance with companypolicies and procedures.
Performother reasonable job duties as requested by Supervisors and Management.
Workinghours as required to do your job but normally not less than 48 hours per week.
Activelylisten and respond positively to guest questions, concerns, and requests usingbrand or property specific process (e.
g., LEARN, JW Symphony of Service) toresolve issues, delight, and build trust.
Assistother employees to ensure proper coverage and prompt guest service.
Anticipateguests' service needs, including asking questions of guests to betterunderstand their needs and watching / listening to guest preferences and actingon them whenever possible.
Addressguests' service needs in a professional, positive, and timely manner.
Engageguests in conversation regarding their stay, property services, and area attractions / offerings.
Thankguests with genuine appreciation and provide a fond farewell.
Welcomeand acknowledge each and every guest with a smile, eye contact, and a friendlyverbal greeting, using the guest's name when possible.
Supplyguests / residents with directions and information regarding property amenities,services, and hours of operation, and local areas of interest and activities.
Answertelephones using appropriate etiquette including answering the phone within 3rings, answering with a smile in one's voice, using the callers' name,transferring calls to appropriate person / department, requesting permissionbefore placing the caller on hold, taking and relaying messages, and allowingthe caller to end the call.
Speakto guests and co-workers using clear, appropriate and professional language.
Talkwith and listen to other employees to effectively exchange information.
Working with Others
Supportall co-workers and treat them with dignity and respect.
Handlesensitive issues with employees and / or guests with tact, respect, diplomacy,and confidentiality. Develop and maintain positive and productive workingrelationships with other employees and departments.
Partnerwith and assist others to promote an environment of teamwork and achieve commongoals.
Quality Assurance / Quality Improvement
Complywith quality assurance expectations and standards, e.g. GuestVoice and JWMarriott Brand Standard Audit.
Enterand locate work-related information using computers and / or point of salesystems.
Thephysical ability to stand,sit, or walk for an extended period of time or for an entire work shift.
Readand visually verify information in a variety of formats (e.g., small print).
The physical ability to climb on a ladder to heights in excess of 10’, balance, and work above the shoulder frequently.
The physical ability to occasionally bend / stoop, kneel, crouch, and squat
The physical ability to use both hands for frequent grasping and occasional fine manipulation
The physical ability to frequently carry up to 50 pounds of weight distances of up to 600 feet; and to frequently lift up to 50 pounds of weight from the floor to above the shoulders.
The physical ability to occasionally push and pull various items, such as equipment, tools etc.
May need to adapt to multi-temperature work environments.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. See description