Wyndham Dubai Deira, Super 8 and Days Hotel is now seeking a Cluster Reservation Manager to join our team in Dubai, United Arab Emirates.
Cluster Reservation Manager, under the direction of the Cluster Director of Revenue and Reservations, will supervise the reservations department for smooth functioning and to maximize hotel revenue and guest satisfaction.
All work will be in line with the hotel’s business plan and in accordance with Wyndham corporate policies and procedures, as well as local requirements and regulations
Records reservation information accurately
Identifies and records group and transient business codes
Informs other departments of VIP arrivals
Identifies commissionable reservations and secures required information
Records and processes deposit information
Identifies and records special billing instructions; approves credit after consultation with the credit controller
Files all reservations in a systematic order for easy referral
Records requests for special accommodation and suites
Uses and ensures up-selling techniques are followed by reservation agents
Handles all special requests appropriately
Pre-blocks all special requests or VIP accommodations accurately
Keeps all departments informed of the new group bookings
Maximizes customer satisfaction and hotel revenue by promoting hotel restaurants and other services and facilities to the guests
Deals with assigned incoming correspondence, faxes and reservation messages in a timely and accurate manner
Check previous night’s statistics
Review No Show and early departures
Check the selling availability and strategy with the Revenue Manager and ensures it is followed by reservation agent.
Check all arrivals
Cancellation by Date (Previous Night)
Rate Change (Previous Night)
Stays Activity (Previous Night)
No Shows of the Day (Previous Night)
Early Departure Report (Previous Night)
Check the pigeon hole, fax machine and emails for reservations
Action all correspondence immediately
Follow up no shows with the companies
Follow up LPO’s and vouchers
Check all complimentary and upgrade forms
Ensure correct rate codes and market codes for in house guests
Print all arrivals for the next day
Check next day arrivals and send the correspondence to Front Office
Ensures that your department is fully compliant with Wyndham people processes and deadlines that govern all Wyndham properties.
E.g. AES, Success Matters, Probation reviews etc.
Ensures that the administration of the probation review process in your department and ensure that follow-up for all issues is done in timely manner and results of both follow-up and the initial reviews are communicated to all relevant parties
Talent Reviews taken place as per the communicated timeline and are live in the business
Ensure 100% compliance with all mandatory training for department as well as the Departmental Trainers are positively encouraged
Assists Cluster Director of Revenue to conduct interviews for relevant roles in conjunction with HR
Reviews manning and re-recruitment of all positions in conjunction with HR
SKILLS & COMPETENCIES
Must be able to speak, read, write and understand the primary language(s) used in the workplace.
Must be able to read and write to facilitate the communication process.
Requires good communication skills, both verbal and written.
Must possess computer skills
Extensive knowledge of the reservations sales process.
Presents ideas and strategies in a confident and professional manner.
Ability to multi-task & work under pressure with limited resources
Strong writing skills with excellent spelling & grammar
Alongside these key competencies, the incumbent of the role will be required to demonstrate the fundamentals of the company’s Count on Me! / I AM Service culture to be responsive, respectful and deliver a great experience to our customers, guests, partners and communities as well as to each other.
EXPERIENCE, CERTIFICATE & EDUCATION
Bachelor’s Degree preferred.
Minimum of three years of Revenue Management or related discipline experience required.
Ideally 2 / 3 years’ experience working as Cluster Reservation Manager
Experience working in GCC region is a plus
COMPANY OVERVIEW :
Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.
Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all.
Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfolio distinguished by our leading economy and midscale brands delivers just that.
We are AmericInn® by Wyndham, Baymont® by Wyndham, Days Inn® by Wyndham, Dazzler® by Wyndham, Dolce Hotels and Resorts® by Wyndham, Esplendor® Boutique Hotels by Wyndham, Hawthorn Suites by Wyndham®, Howard Johnson® by Wyndham, La Quinta® Inns & Suites, Microtel by Wyndham®, Ramada Encore by Wyndham, Ramada Worldwide® by Wyndham, Super 8® by Wyndham, The Trademark Collection® by Wyndham, Travelodge® by Wyndham, TRYP by Wyndham®, Wingate by Wyndham®, Wyndham Garden®, Wyndham Grand® and Wyndham Hotels and Resorts®.
Headquartered in Parsippany, N.J. with offices around the globe in London, Shanghai, Buenos Aires, Dubai and more, Wyndham Hotels & Resorts employs approximately 15,000 team members worldwide.
Job Location : Wyndham Dubai Deira, Plot 3 Deira Waterfront, Dubai, Dubai N / A
Employment Status : Full-time
In some locations around the world, Wyndham Hotels & Resorts manages hotel properties on behalf of a third party owner. At many of those properties, the Hotel owner is the actual employer, and Wyndham Hotels & Resorts performs recruiting and hiring functions on behalf of the owner.
I understand and agree that, by applying through this site, I may be applying for a position with a company other than Wyndham Hotels & Resorts where Wyndham Hotels & Resorts is serving only as the recruiter and will not be my actual employer.