Customer Service Representative
Cummins Arabia
Abu Dhabi United Arab Emirates
منذ 11 ساعات
source : HireeJobsGulf

Responsible for assigned customer accounts for the entire order life cycle from new customer setup order entry modification escalations responsibilities might include logistics management to ensure orders are shipped to agreed deadline Act as the singlepointofcontact to customers parts distribution centers and or manufacturing plants and cross functional departments to process and fulfil customer orders providing accurate documentation and continual communication to customer throughout the process Take ownership of and resolve complex customer inquiries through extensive research a detailed understanding of processes systems and practices provide timely and informative responses Request support from the next appropriate level of customer support for complex escalations issues providing documentation throughout the process Maintain accurate records of all internal and external interactions in the appropriate database system Ensure customers comply with export polices and ensure required export shipping documentation is compiled to the relevant legislation Act as liaison between the customer and aftermarket and or manufacturing location for quality issues Support Supervisor with hosting customer visits at local facility Prepare and distribute standard and customized internal and customer reports Understand Customer Order Management policies procedures and metrics Support Customer Order Management departmental goals and initiatives to become a more proactive customer support organization Participate in lead process improvement projects Responsible for KPI creation for monthly measures

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