Rooms Controller
FRHI
Dubai, United Arab Emirates
منذ 14 يوم

Summary of Responsibilities :

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following :

  • Oversees day-to-day room assignments
  • Blocks all VIP and FPC guests in appropriate rooms, based on their profile requests, previous stays, and recorded preferences
  • Reviews Special Requests, block appropriate rooms, and provide a comprehensive list to Housekeeping
  • Assists the Front Desk team by answering telephone calls using Fairmont Telephone Etiquette
  • Merges profiles of daily arrivals to ensure we have the pertinent information that will enable us to further personalize the guest’s stay
  • Assists in the handling of the reports and administrative processes of the Front Desk (high balance, credit report, etc.)
  • Follow up on amenities for VIPs and FPC guests
  • Assists guests as well as colleagues and Leaders at the Front Desk as needed
  • Assists the AFOM on duty in controlling the house count, selling out, and / or handling overbooked situations
  • Provides backup support to the Front Office Management team
  • Answers telephone calls according to Fairmont Telephone Etiquette
  • Adheres to Fairmont Green Environment
  • Follows Occupational Health & Safety regulations
  • Adheres to Fairmont Service Plus
  • Additional duties, as assigned by the Front Office Manager
  • Performs any other duties as requested by Director of Front Office
  • Qualifications :

  • Must possess outstanding Guest services skills, responsibility, professional presentation and sophisticated communication skills
  • Impeccable grooming
  • Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collected.
  • Must be flexible in terms of working hours
  • Previous experience in customer service is an asset
  • Strong interpersonal and problem solving abilities
  • Highly responsible & reliable
  • Ability to work cohesively as part of a team
  • Ability to focus attention on Guest needs, remaining calm and courteous at all times
  • Physical Aspects of Position (include but are not limited to) :

  • Constant standing and walking throughout shift
  • Frequent lifting and carrying up to 30 lbs
  • Occasional kneeling, pushing, pulling, lifting
  • Occasional ascending or descending ladders, stairs and ramps
  • Visa Requirements : Please note that you must be eligible to live and work in Dubai. We will assist successful applicants with the visa process and provide flights and accommodation.

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