Summary of Responsibilities :
Reporting to the General Manager, responsibilities and essential job functions include but are not limited to the following :
Ensuring that inventory allocation and pricing parameters are positioned to support the overall revenue goals of the hotel.
Maximizing net room revenue contribution through a thorough understanding of all booking channels and management of inventory and rate therein.
Ongoing education of Reservations and Front Office ensuring revenue management concepts are understood
Monitoring demand and recommend selling strategies.
Conducting regular audits of PMS, CRS, GRC, GDS, ensuring accuracy of rates, package information and availability.
Monitoring and executing rate strategies using inventory management tools CRS, PMS, etc .
Working with the commercial team to determine effective and engaging offers, which are then offered to the right customer in the right channel.
Is engaging and supports the hotels selling strategy in all distribution systems.
Completes all rooms and revenue forecasting.
Works with DOSM and Sales Team members to encourage strategic selection of the right piece of business, using Fairmont guidelines.
Tracking competitive set pricing and yield strategies, understanding the comp set’s reaction to changes in the marketplace.
Preparing materials for the weekly Revenue Management Meetings and follows the Fairmont guidelines for meeting content.
Preparing timely revenue summaries as required.
Overseeing the input of contracted wholesale space for each season.
Reviewing and providing feedback on commentaries for each market segment.
Recording, maintaining and analyzing current, historical and statistical data
Participating in the planning processes for the hotel budget, marketing and strategic plans.
Providing leadership and guidance to the reservations team.
Monitoring to ensure telephone sales techniques are employed in such a way as to support our selling strategies and driving customer loyalty.
Ensuring a clean and safe working environment in accordance to health regulations and adhere to all Fairmont Environmental policies and procedure
At least 2 years minimum experience is a similar role
Degree in Hotel / Hospitality in Management.
Demonstrated performance track record
Must display strong analytic al, organizational and administrative skills to be able to deal with multiple priorities simultaneously.
Must be flexible with the ability to sustain a high level of productivity and efficiency at all times.
Proven leadership, organizational and guest service skills.
Excellent written and verbal communication skills
Strong working knowledge of Property Manager (Opera), IDeaS, MFR (Opera CRS)
Strong knowledge of Microsoft Office
Proven leadership skills, experience managing colleagues a plus.
Strong problem solving abilities.
Adapt to change quickly and strong multi-tasking.
Physical Aspects of Position (include but are not limited to ) :
Constant standing and walking throughout shift
Frequent lifting and carrying up to 30 lbs
Occasional kneeling, pushing, pulling, lifting
Occasional ascending or descending ladders, stairs and ramps
Visa Requirements : Please note that you must be eligible to live and work in Ajman. We will assist successful applicants with the visa process and provide flights and accommodation.