Key Job Responsibilities
Drive Results - Perform technical & cosmetic repair and maintenance on Encore equipment and road cases. Includes show related items and facility related items.
Support all Quality Control processes and procedures.
Design and build miscellaneous equipment or devices to increase performance of existing products or add value to existing equipment.
Maintain relationships with vendors and order necessary parts to complete repairs.
See the Bigger Picutre - Visit Encore hotel locations to inspect gear and identify items in need of repair.
Establish and provide reporting on key repair metrics and ROI
Purchase shop related items.
Research and test new equipment.
Prepare synopsis of benefits, costs, and downfalls of new equipment.
Continually looks for product advances and manufactured related problems with equipment.
Customer Service :
Deliver World Class Service - Provide excellent service and strive to exceed the expectations and needs of internal and external customers.
Value People - Maintain positive relationships with Encore teams through effective communication and excellent service.
Inform internal and external customers on repair status
Produce reports on key repair metrics, as necessary.
Equipment Handling and Tracking :
Pick, scan, and stage outgoing equipment for transport.
Sort, scan, and perform QC on incoming equipment.
Re-shelf equipment after gear is sorted and QC process completed.
Perform annual physical inventory of equipment.
Load and unload equipment from vans, trucks, and tractor-trailers.
Assist with equipment deliveries or on show site as directed.
Keep work area orderly.
Systems Knowledge :
Understand company processes and follows procedures.
Do the Right Thing - Complete system entry and paperwork in a timely and accurate manner.
The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.
2-3 years : Experience in component level fault isolation and repair
2-3 years : Experience in the repair of professional / semi-professional A / V and lighting equipment (or consumer electronics)
Licenses & Certifications