Repair Technician
Encore
Dubai, ARE
منذ 5 يوم

Description

Key Job Responsibilities

Equipment Maintenance

  • Drive Results - Perform technical & cosmetic repair and maintenance on Encore equipment and road cases. Includes show related items and facility related items.
  • Support all Quality Control processes and procedures.
  • Design and build miscellaneous equipment or devices to increase performance of existing products or add value to existing equipment.
  • Maintain relationships with vendors and order necessary parts to complete repairs.
  • See the Bigger Picutre - Visit Encore hotel locations to inspect gear and identify items in need of repair.
  • Establish and provide reporting on key repair metrics and ROI
  • Purchase shop related items.
  • Technology Advancements

  • Research and test new equipment.
  • Prepare synopsis of benefits, costs, and downfalls of new equipment.
  • Continually looks for product advances and manufactured related problems with equipment.
  • Customer Service :

  • Deliver World Class Service - Provide excellent service and strive to exceed the expectations and needs of internal and external customers.
  • Value People - Maintain positive relationships with Encore teams through effective communication and excellent service.
  • Inform internal and external customers on repair status
  • Produce reports on key repair metrics, as necessary.
  • Equipment Handling and Tracking :

  • Pick, scan, and stage outgoing equipment for transport.
  • Sort, scan, and perform QC on incoming equipment.
  • Re-shelf equipment after gear is sorted and QC process completed.
  • Perform annual physical inventory of equipment.
  • Load and unload equipment from vans, trucks, and tractor-trailers.
  • Assist with equipment deliveries or on show site as directed.
  • Keep work area orderly.
  • Systems Knowledge :

  • Understand company processes and follows procedures.
  • Do the Right Thing - Complete system entry and paperwork in a timely and accurate manner.
  • Disclaimer :

    The duties and responsibilities described are not a comprehensive list and may change, or additional tasks within scope of work may be assigned at any time with or without notice, as necessitated by business demands.

    Preferred

    2-3 years : Experience in component level fault isolation and repair

    2-3 years : Experience in the repair of professional / semi-professional A / V and lighting equipment (or consumer electronics)

    Licenses & Certifications

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