Line of ServiceAdvisory Industry / Sector NotApplicable Specialism OperationsManagement Level Senior Manager& Summary A career inKnowledgeManagement, within Internal Firm Services, will provideyouwith the opportunity to play an integral part of knowledgesharingacross the PwC network so that we can continually providebetterservice to our clients .
Youllhelp organise and manage varioussources of information as well asprovide research support forinternal and externalclients.
As a Senior Manager youll workas partof a team of problem solvers, helping to solve complexbusinessissues from strategy to execution.
PwCProfessional skills andresponsibilities for this management levelinclude but are notlimited to : Knowledge
Creation Integrateinternal andexternal knowledge sources into a database / directoryto create arepository of information accessible throughout theLoS Supportbusiness KM Champions in settingpriorities and enabling thecreation of thought leadershipartefacts in the LoS Work to identifythe knowledge assets criticalto enterprise KM Knowledge Capture& Documentation Improvefunctionalities of available toolsto meet staff knowledge captureand documentation needs (e.
g.reporting functionality on consultingsource to track KM materialdownload) Improve
LoS adoption ofavailable tools tomotivate staff on their use Set up thefunctionality that allowsupload of KM material against projectcodes and proposal codes totrack uploads and thus trackcontribution by
Business Unit Knowledge Sharing Initiate abelow-the-lineawareness campaign for new KM processes andrequirements Develop aquarterly KM newsletterto incentivize production and increaseawareness Seek outopportunities where knowledge sharing can addvalue to theenterprise Gain familiarity with PwCs global KMresourcesand disseminate this widely within the Consulting LoSKnowledgeProcesses Define and enable standardised processes tocreate,collect, store and access KM material Integrate clearandmeasurable KM
KPIs as part of client staff appraisalprocess acrossall levels Integrate a tracker for KM KPIs onmanagement dashboardsof practices and priority accounts Driveproduction and regularupdates of new KM material such as practiceoverviews, practicebrochures, market overviews Coordinate withBusiness Unit KMChampions to discuss, prioritize and developthought leadershippieces