Telephone Operator Supervisor
Hilton Dubai Creek
Dubai, Dubai
منذ 1 يوم

What will I be doing?

As a Telephone Operator Supervisor you will assist the department with daily operations and ensures on-time and accurate handling of Guest and management messages, enquiries and emergencies.

A Telephone Operator Supervisor contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards :

  • Assist with the daily department operations
  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Accept and deliver all messages correctly and promptly for both Guests and management
  • Ensure all wake up calls take place at the correct time
  • Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
  • Handle emergency calls immediately and relay comprehensive and accurate information, as required
  • Demonstrate a high level of customer service at all times
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Attend appropriate training courses, when required
  • Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
  • Follow company brand standards
  • Assist other departments, as necessary
  • What are we looking for?

    Telephone Operator Supervisor will always be working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behavior's, skills, and values that follow :

  • Positive attitude and good communication skills, especially on the telephone
  • Commitment to delivering a high level of customer service
  • Ability to work on your own and as part of a team
  • Competent level of IT proficiency
  • It would be advantageous in this position for you to demonstrate the following capabilities and distinctions :

  • Previous experience in a customer-focused industry
  • OnQ experience
  • What will it be like to work for Hilton Hotels & Resorts? Hilton Hotel provides guests the exceptional environment and the personalized attention of True Hilton Service that creates a singular experience.

    If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!

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