Order Taker
Accor
Dubai, UAE
منذ 1 يوم
source : Drjobs.ae

You are an ambassador for the exceptionalservice and cuisine that are hallmarks of our food &beverage experience. Your warm, personal attention and knowledge ofour outstanding offerings makes guests feel unique andvalued.

What is in it for you :

  • Opportunity to develop your talent and grow within your propertyand across the world!
  • Learning programsthrough our Academies
  • Employee benefit cardoffering discounted rates in Accor worldwide
  • What youwill be doing :

  • Works in close cooperationwith the Kitchen, Stewarding and all other key service departments,i.e. Front Office Housekeeping, Engineering, Laundry, etc.
  • Attends training sessions as per instructions ofthe immediate Supervisor, i.e. guest care, telephone manners,up-selling, entering guestrooms, etc.
  • Worksas per Room Service duty schedule.
  • Ensuresthat under no circumstances the telephones are unattended andpractice impeccable telephone manners.
  • Performs cashier duties, if the situation calls for.
  • Takes reservations for other outlets during break times,if the situation requires.
  • Ensures her ownpleasant appearance (condition of uniforms) and grooming.
  • Works (hands on) with the team to prepare thedaily service mise en place.
  • Observes thecleanliness and maintenance of the assigned Room Service area andoperating equipment.
  • Assures the well-beingof all guests by maintaining a close and friendly, yet discretecontact.
  • Refers guest complaints directly tothe immediate person in-charge / Room Service Manager.
  • Directly involved in the order taking and order placingprocess while dealing with guest requests and orders, courteously,efficiently and promptly.
  • Attends allmeetings and briefing sessions to maintain open communicationwithin the assigned team.
  • Knows all menusand ongoing promotions in the outlet by heart and givesrecommendations to guests upon request.
  • Flexible to work in other areas when required by the immediateSupervisor.
  • To report any equipmentfailures / problems to the Maintenance Department.
  • To pass any maintenance requests to the MaintenanceDepartment.
  • To participate in anyTraining / Developments schemes as recommended by seniormanagement.
  • To have a complete understandingof and to adhere to M venpick Hotels & Resorts policyrelating to Fire, Hygiene, Health and Safety.
  • Be familiar with all related company documentation andespecially with the relevant Operational Standards Manual for thedepartment.
  • To carry out any otherreasonable duties and responsibilities as assigned.
  • Conducts a proper handover during shift change.
  • Your experience and skills include :

  • Highly responsible & reliable
  • Ability to focus attention on guest needs, remaining calm andcourteous at all times
  • Strong interpersonaland problem solving abilities
  • Ability towork well under pressure in a fast paced environment
  • Ability to work cohesively and collaboratively as partof a team
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