Housekeeping Supervisor
FAIRMONT
Dubai, Dubai, United Arab Emirates
منذ 4 ساعات

What you will be doing :

  • Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service
  • Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
  • Ensure employees are informed daily about priorities to personalize service
  • Responsible for conducting quality inspections to ensure the highest levels of cleanliness in Guestrooms, public areas and Heart of House in accordance with Fairmont standards, policies and procedures
  • Ensure high morale and productivity levels through staff planning, training & development, and ongoing communication including performance reviews, career development and consistent feedback and / or corrective action
  • Assist Housekeeping leaders in the building of an efficient team of Colleagues, by participating and showing initiative concerning quality hiring, retention and development of Colleagues
  • Responsible for taking a lead role in the coordination of all Housekeeping employees and activities including : office opening and closing, daily room assignments, evening service assignments, special tasks, and shift briefings
  • Ensure departmental schedules reflect our service commitments, colleague needs and business-productivity commitments
  • Ensure that our Colleagues’ appearance is always reflective of our grooming standards and that they are always in a clean and proper uniform
  • Responsible for communicating all operational concerns to the leadership team and proactively finding appropriate solutions and implementing action
  • Responsible for maintaining high level of performance, work quality and service standards of Housekeeping Colleagues
  • Ensure Guestrooms and public areas are serviced, maintained and prepared in a timely and efficient manner
  • Ensure completeness of Guestroom mini bar items, refill & charge consumptions promptly and alert discrepancies as required
  • Responsible for liaising with Front Office, Engineering and other departments in the overall operations of the rooms division to ensure the highest level of Guest service are maintained
  • Process requests and delegates work assignment in a timely manner while adhering to Fairmont’s brand standards
  • Follow all Occupational Health and Safety regulations
  • Your experience and skills include :

  • Service focused personality is essential
  • Previous experience in a similar leadership role is an asset
  • Prior experience working with Opera or a related system
  • Must be Guest-oriented, have a vibrant personality, posses strong initiative with observational skills & attention to details
  • Must possess the ability to make informed decisions through organizing, planning & taking ownership to assigned responsibilities
  • Must have excellent communication skills, both written and verbal
  • Must be highly organized, energetic and possess the ability to work well under pressure
  • Strong interpersonal and problem solving abilities and the ability to lead by example
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