Product Support Operations Rep Development Program
Caterpillar
Dubai, United Arab Emirates
منذ 6 يوم

Whether it be groundbreaking products, best in class solutions or creating a lifelong career, you can do the work that matters at Caterpillar.

With a 95-year legacy of quality and innovation and 150 locations in countries around the world, your impact spans the globe.

When you join Caterpillar, you are joining a team of makers, innovators, and doers. We are the people who roll up our sleeves and do the work to build a better world.

We don’t just talk about progress and innovation. We make it happen. And we are proud of that, because it helps our customers build and power the world we live in the roads, hospitals, homes, and infrastructure.

Without a dedicated workforce Caterpillar could not effectively meet our customer’s needs.

Join us.

As a Field Representative, you will enter rotational assignments tailored to an industry or distribution service (dealer development) career path including many training modules.

Rotational assignments will be focused on developing industry and product application knowledge as well as a strong understanding of the Caterpillar Dealer network.

This is a position designed to build the employees skill sets within a specific industry and to help prepare you for future field rep as a Product Support Operations Reps (PSOR) .

The Product Support Operations job duties include :

counseling dealers in developing increased human performance capability

counseling dealers in delivering enhanced customer experience on the service side

counseling dealers in improving service profitability

providing guidance on existing and potential service issues and improvement measures within one industry

assisting dealers on forecast, strategy planning and repair process guidelines

supporting rollout of new products (e.g., products, parts, customer service agreements, other service products)

analyzing and communicating marketplace and competitive activity to Caterpillar personnel and dealers

assisting dealers with business planning within one industry

helping to create and promote programs that increase sales while maximizing price realization

continuing to develop required proficiency level in the specified foundation competencies and skills

Required Qualifications :

2 7 years of professional experience in a commercial role (sales or sales support in B2B)

Engineering or Technical degree

Must be willing to travel extensively (20%-50% depending on the role)

Demonstrated technical aptitudes

Demonstrated Business acumen in a professional setting

Good communication, interpersonal and collaboration skills

Entrepreneurship spirit

Fluent in English and Arabic

Desired Qualifications :

Experience in Construction or Product Support in a B2B environment

Intermediate proficiency with any of the following equipment :

Construction Equipment

On-Highway Trucks

Additional language : French or Turkish preferred

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