Spa Receptionist
Dubai, United Arab Emirates
منذ 23 يوم

Summary of Responsibilities :

Responsibilities and essential job functions include but are not limited to the following :

  • Answer telephone inquiries promptly and professionally and channel to appropriate person for assistance.
  • Greet members and Guests in a friendly and efficient manner.
  • Escort Guest as required.
  • Knowledgeable about all aspects of treatments and the facility.
  • Knowledgeable in a spa therapy
  • Provide information and literature about facility in person and via telephone.
  • Control entry into all areas of facility by restricting all unauthorized individuals.
  • Collect moneys or other suitable payment from clients for all services rendered.
  • Operate point of sale system.
  • Treatment bookings / scheduling.
  • Clerical duties.
  • Give tours of spa, as required.
  • Ensure smooth operation of reception.
  • Respond to inquiries by phone and in person, providing complete details of all spa aspects.
  • Handle special assignments.
  • Co-ordinate sales packets, when needed.
  • Maintain office files / records.
  • Assist in the administration and implementation of staff training in reception operations i.e. business telephone usage, guest relations, retail sales, spa services (massage, loofah, facial, etc.).
  • Assist in the operation of all spa departments :
  • Salon; Boutique
  • Sales and marketing
  • Maintain inventory and stocking of all reception materials.

  • Effective coverage of receptions.
  • Adherence to Standard Operating Procedures Manual.
  • Maintain inventory of supplies for the administration of the reception.
  • Maintain accurate records as required by provincial regulations.
  • Conduct selection interviews for new hires as and when required.
  • Attend weekly / monthly Front of House departmental communication meetings.

  • Follow and ensure that all Colleagues follow all safety procedures and practices.
  • Adherence to reception department emergency procedures / safety manual.
  • Ensure all departments adhere to all safety practices of Raffles Spas.

  • Maintain the reception in peak condition at all times, while adhering to all aspects of the operations budget, including payroll.
  • Maintain accurate accounting procedures for cash transactions and reconcile all transactions at the end of the work shift.

  • Ensure spa reception department maintains a positive relationship with all departments in the spa and hotel.
  • Ensure Colleagues have a complete understanding of and adhere to the spa's policy relating to safety.
  • Ensure all Colleagues adhere to all spa standards as stated in the employee handbook.

  • Ensure the facility is in peak condition at all times (operations and cleanliness).
  • Ensure Guest / Member satisfaction at all times by ensuring that safety and service is always the spa's first priority.

  • Carry out any other duties and responsibilities as assigned.

  • Degree in hospitality or related field.
  • Minimum of 2 years experience in spa industry or hospitality.
  • Basic Accounting.
  • Computer literacy in Microsoft Office, Word, Excel.
  • Safety oriented First Aid.
  • CPR Basic Rescuer.
  • Excellent communication skills, both written and spoken.
  • قدِّم طلب ترشيحك
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