Executive Assistant Manager
United Arab Emirates (AE), Dubai, Dubai
منذ 13 يوم


About Jumeirah and the Hotel : At Jumeirah , we are committed to encouraging and developing our colleagues in world class environments.

We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.

We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one.

You can rely on us to support you as you settle into your journey with us and make Jumeirah Your Place to Shine’. Burj Al Arab Jumeirah is designed to resemble a billowing sail and stands at a height of 321m.

  • It is the world’s most followed hotel on Instagram and has been consistently voted the world's most luxurious hotel. Features include nine restaurants and bars;
  • in suite check-in and check-out; reception desks on every floor; round-the-clock private butlers; use of the hotel’s Rolls-

    Royce fleet and The Terrace, a one-of-a-kind restaurant, pool, beach and cabana space. The hotel’s 202 luxury suites offer a rain shower, Jacuzzi and stunning news of the Arabian Gulf.

    About the Job : An exciting opportunity has arisen for a highly motivated Leader to join the Rooms Division team at the Burj Al Arab.

    You will be responsible for assessing; developing and monitoring of the service delivery standards followed in all Rooms’ Division related areas.

    You will set the short and long term strategies to enhance customer experience, colleague satisfaction and grow rooms’ profitability.

    You will participate in total hotel management as a member of the Hotel Executive Committee. The main areas of responsibility are of : Front Office, Butler Service, Transportation, Switchboard, Concierge, Housekeeping and Suite Reservations.

    Your main responsibility includes :

  • Responsible for short and long term planning and day-to-day operations of the rooms and related areas including Front Office, Butler Service, Transportation, Switchboard, Concierge, Housekeeping, SPA and Suite Reservations.
  • Manage the human resources in the division in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communication vehicles and discipline as appropriate.
  • Develop, recommend, implement and manage the division's annual budget, business / marketing plan, forecasts and objectives to meet / exceed management expectations.
  • Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
  • Plan and proactively improve the product and the Guest experience
  • Qualifications

    About You : In order to be considered for this role, you must have a bachelor degree or equivalent. You must have at least 4 years’ of employment as a Director in a related position in multi culture luxury hotel companies.

    You will have the ability to study, analyze and interpret complex activities and / or information in order to improve new practices or develop new approaches.

    You will have strong written and verbal English skills as well as a good working knowledge of Microsoft Office as strong communication skills are required.

    About the Benefits : This position offers a highly competitive salary and package which includes; housing allowance, annual flight allowance, medical and dental coverage, pension, life and accident insurance, retail and leisure discounts, complimentary use of Jumeirah F&B Outlets and reduced hotel rates.

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