Project Manager (UAE Nationals only)
ADCB
Abu Dhabi, UAE
منذ 3 يوم

Posted Date : Aug 16, 2018

Expiry Date : 2018 / 10 / 15

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Project Manager (UAE Nationals only)

JOB PROFILE

To lead and manage change management projects and initiatives to assist the development, efficiency and governance of the WBG business and enhance customer service and satisfaction

ACCOUNTABILITIES

Change Management : Assess key WBG processes; evaluate areas for improvement / optimization; document; implement and manage initiatives to deliver change management projects which support the development and efficiency of WBG

Project Management : Liaise with WBG businesses to understand their strategic direction, risk appetite, market positioning and lead review projects and business planning activities which inform and assist with financial planning cycle to support achievement of short, medium and strategic planning.

Manage the monitoring of new initiatives, track KPIs and soft objectives and follow up on effectiveness to report on significant variances and trends

Service Management : Work with WBG service leaders and support WBG service champions to follow up on key service issues and initiate reviews to resolve issues and enhance to customer service and satisfaction

Risk Management, Policies : Lead WBG operational risk, compliance and regulatory and Compliance Culture related projects to assist with strengthening risk management practices and ensure that all projects are delivered within the bank’s overall risk and compliance culture.

Prepare and review standard operating procedures (SOPs), policy principles / notes and operational policies and assist with initiatives to enhance product governance across WBG

Policies, Processes, Systems and Procedures : Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders

Self-Management : Manage self in line with the bank’s people management policies, procedures, processes and practices to ensure adherence and to maximize own contribution to business performance

Customer Service : Demonstrate Our Promise and apply the ADCB Service Standards to deliver the bank’s required levels of service in all internal and external customer interactions

Skills

EXPERIENCE, QUALIFICATIONS & COMPETENCIES

Preferred Experience

At least 5 years of experience working in process improvement, project and change management roles in service or financial organisation

Preferred Qualifications

Bachelor’s Degree in relevant specialisation

Professional Qualifications

Knowledge and Skills

Microsoft Office (Word, Excel and PowerPoint)

Change Management Skills

Process Improvement Techniques

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