Front Desk Supervisor
Hilton Garden Inn
UAE,Ras al-Khaymah,Ras Al Khaimah
منذ 4 يوم
source : Drjobs.ae

As a Front Desk Supervisor, you will overseethe front office activities between the Guest, the hotel, and thevarious hotel departments.

A Front DeskSupervisor is responsible for supervising the activities thatcreate the first impressions of our Guests and, therefore, mustperform the following tasks to the highest standards :

  • Supervise Front Desk operations during yourassigned shift to a consistently high standard
  • Ensure your shift team have an current knowledge of hotelproducts, services, pricing and special promotional offers, as wellas daily VIP and special events
  • Advise yourshift team of any special events or VIP Guests in the hotel thatday
  • Monitor the appearance, standards, andperformance of Team Members with an emphasis on training and teamwork
  • Maximize sales revenues throughup-selling and marketing program
  • Manage Guestrequests, inquiries, and complaints promptly andcompletely
  • Maintain the professionalappearance of the Front Desk with a focus on hospitality and Guestservice
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