It Supervisor/ Network Administrator
Swissôtel Al Ghurair
منذ 5 ساعات
source :

Summary of Responsibilities :

  • Assists in maintaining Microsoft Windows applications and systems including but not limited to : Windows 7, Windows XP;
  • Windows Server / 8; and Microsoft Exchange.

  • Assists the network & communication administrator with Maintaining routers; adding / terminating users; assigning rights and access;
  • resetting passwords; establishing email addresses; assessing and reporting operational status; performing backups and restores;
  • including performing routine preventative maintenance.

  • Assist colleagues in understanding and using the technology available within the hotel.
  • Establishes, documents, tests and communicates short-term and long-term emergency procedures.
  • Ensures compliance with all software licensing agreements and safeguards software media and associated licenses.
  • Working with the Director of IT and ensures that all company IT related Standard Operating Procedures are implemented, monitored and updated accordingly.
  • Presents and implements technological alternatives to streamline functions and improve productivity.
  • Maintains and tests the technology disaster recovery plan along with the IT team.
  • Responsible for troubleshooting workstations, networks, software applications, phones, copiers and other technologies.
  • Responsible for maintain updated inventory of all hardware & software in the property on a timely basis.
  • Keeps updated with the latest industry trends and new product in the market.
  • Continually strives to improve self; knowledge & skills.
  • To maintain HSIA including Wi-Fi where appropriate, as per brand requirements in order to generate revenue to the hotel.
  • Actively participates in all hotel energy saving and recycling initiatives. Attends monthly departmental meetings and daily briefings as required.
  • Ensures that the appropriate standards of conduct, dress, hygiene, uniform and appearance are maintained at all times.
  • Strictly adheres to the IT Policy on Confidentiality and Ethics.
  • Equipment installation and configuration, monitoring and troubleshooting of network, hardware and software
  • Ensures optimal availability of the computer systems and network installed.
  • Investigates all network and hardware malfunctions; notifies and coordinates maintenance service with contractors; assists in problem determination by observing and noting problems, keeping and researching logs, and identifying patterns of problems;
  • ensures that all equipment is in proper working condition.

  • Establishes and maintains user accounts, user environments, directories and system security and security for networks.
  • Installs, upgrades, and configures network printing, directory structures, user access, security, software and file services.
  • Performs periodic maintenance of LAN servers and associated LAN hardware.
  • Administers and performs and / or oversees software and application installation, and upgrades.
  • Ensures timely user notification of maintenance requirements and impact on system availability.
  • Maintains confidentiality with regard to the users and company information being processed, stored or accessed by the network.
  • Ensures that all safety, health, security and loss control policies and procedures and government legislation are adhered to.
  • Fills in as needed in operations to cover absences, vacations and staff shortage.
  • To carry out any additional tasks and projects as requested by the Director of IT.
  • Qualifications :

  • Previous IT Experience is an asset
  • Highly responsible & reliable
  • Strong interpersonal and problem solving abilities
  • Ability to work well under pressure in a fast paced environment
  • Ability to work cohesively as part of a team
  • Ability to focus attention on guest needs, remaining calm and courteous at all times
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