Alarm Room Operator (OCN)
Middle East
منذ 6 يوم


This position is responsible for receiving emergency information and dispatching fire and emergency services department personnel.

This position is the hub of communication and records for the department. Performs a variety of other associated tasks.

MAJOR JOB ACTIVITIES : Please list by order of priority and, if possible, provide the percentage of time spent on the activity all should equal 100%.

1. Monitors the communications center30%2. Receives alarms, alerts and dispatches Fire and Emergency Services crews accordingly.

15%3.. Records and interprets data10%4.. Receives and relays pertinent communications15%5. Conducts recurrent proficiency training and OJT.

15%6. Performs other duties as assigned by the Fire Chief15%

MATERIAL & EQUIPMENT DIRECTLY USED : Phones, Computers, Radios and Maps.

WORKING ENVIRONMENT : This is office type work with limited physical activities. The work week consists of 6-8hr days with the 7th day being a regularly scheduled day off.

When manning is low or an extended type emergency requires an ARO’s to work longer than 8hr's, or a 7th day overtime will be paid in accordance with Qatar Labor Law.

This will be approved by the VMS Manager & Fire Chief

PHYSICAL ACTIVITIES : Extremely limited physical activities. The position may require occasional lifting of 25-40 lbs. maximum.

This is an office / administrative position.



Education / Certifications : Two years related experience may be substituted for one year of education, if degree is required.

High School Diploma or equivalent, Certified by IFSAC or Pro-Board to the Tele-communicator I&II level, Pass a English Proficiency Exam to at minimum the 9th grade level of comprehension & speech.

Experience :

Minimum of two-years on the job experience as an Alarm Room Operator (ARO)

Skills :

Able to write / speak and comprehend the English language to at minimum a 9th grade proficiency level.


Not a supervisor position, unless being hired as the ARO Supervisor then the member would have supervisory responsibilities, but not budgetary responsibilities.


Indicate the level of supervision the position receives. For example :

  • Close supervision
  • General supervision
  • General guidance and direction
  • Broad policy guidance and direction
  • Additional comments can be added here.

    Alarm Room Operator’s (ARO’s) fall under the direct supervision of the ARO Supervisor. The supervisor and his / her operator’s fall under the direct supervision of both the Assistant Fire Chiefs and ultimately the Fire Chief

    Middle East

    Business DevelopmentClearance Level required at Start Date : No Clearance Required


    NoWe are committed to an inclusive and diverse workplace that values and supports the contributions of each individual.

    This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace.

    Vectrus is an Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.

    EOE / Minority / Female / Disabled / Veteran.

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