About the Hotel : At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments.
We value diversity and equal opportunity, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.
Jumeirah Living, the Group’s luxury brand of serviced residences, offers truly personalized services for effortless living.
Whether for short, mid-term or extended stays, Jumeirah Living residences feature cutting-edge technology, sumptuous finishes and contemporary design to provide guests and residents with the exceptional, world-
class luxury service for which Jumeirah is renowned, in a home away from home. The current portfolio includes Jumeirah Living World Trade Centre in Dubai, as well as Grosvenor House Apartments by Jumeirah Living in London;
Jumeirah Living residences will also be integrated into future mixed-use Jumeirah developments. About The Job : An opportunity has arisen for a Guest Services Executive to join Front Office in Jumeirah Living WTCR.
The main duties and responsibilities of this role : Main Duties :
To take payment from the guest upon arrival and to clear the payment on departure and close their bills correctly.
To be efficient in assisting the entire guest throughout their stay with any requirements.
To maintain the privacy of all guest by ensuring that no details of the resident are disclosed to anybody.
To update all information given by the guest on the Registration Card on check-in into the Front Office PMS System (Opera) in a timely matter and making sure that all required information has been provided to ensure 100% profile quality as per Jumeirah standard.
To file all Registration Cards and dockets for in-house residents in appropriate buckets and perform daily bucket-checks.
To scan the passport of every residents on arrival and save the data correctly for the Central Intelligence Department Report
To carry out a Routing Instruction Report regularly and ensure that all required back-up is attached to the Registration Cards neatly.
To log and keep the immediate supervisor fully informed of all challenges, negative feedbacks or unusual matters of significance.
To identify and anticipate the guest needs, such as restaurant reservation, transport arrangement and assist in any possible way.
keeping in mind Hallmark No. 2, My first response to a guest request will never be NO.)
To assist with escorting Guests to their room on arrival, explaining all the features and facilities. Operational
To allocate Apartment / s for the day and future reservations.
To liaise with Housekeeping and puts apartment on rush and have the residences ready for arrivals for the same day.
To check and action the Housekeeping discrepancy report.
To liaise with Engineering for PPM apartment for the day.
To carry out a Credit Check Report on morning shift, ensuring that all in-house residences have sufficient credit. Any discrepancy to report to Duty manger directly for follow-up action
To carry out cashiering duties like foreign currency exchange, paid-outs, postings etc.
To maintain the cash float, take full responsibility for it ensuring that it is balanced at all times.
To minimize rebates and ensure that all rebate / adjustment have sufficient justification, back-ups and signatures.
To be aware of the property’s fire and emergency procedure.
About You : The ideal candidate for this position will have the following experience and qualifications :
High school diploma is essential
A Hospitality related Degree or Diploma is desirable
Must have Front Office Experiences ( Reception, switch-board, guest relations, Concierge)
Previous experience in a five star hotels.
Able to Communicate effectively
Computer Knowledge (Microsoft office 2007 & Opera system)
Fluency in English is essential and Additional Language is an added advantage
Good Knowledge of Dubai, Activities, Entertainment is desirable
About the Benefits : This position offers a highly competitive salary and package which includes; fully-furnished, shared-
room accommodation, free transportation to and from your place of work if company accommodation provided, laundry services, meals during working hours, annual flight allowance, medical coverage, life and accident insurance, retail and leisure discounts, 50% discount off Jumeirah F&B Outlets and reduced hotel rates.