Service Support Engineer
Charterhouse AE
Dubai, UAE
منذ 1 يوم
source :
  • Charterhouse is working with aBritish Engineering company, who specialise in Wet Processingwithin the Manufacturing sector.
  • Their offices are located acrossthe globe and are one of the leading experts within the GCC region.Possessing a strong foot-hold in the marketplace, the Dubai basedoffice has head-quartered its MENA operations for the past 9 years.

    Due to the recent awarding of projects, they are now looking toexpand their aftersales team. You will be responsible for theinstallation, troubleshooting, maintenance and repairs on equipmentof all assigned projects within the GCC region.

    You will Interactwith external customers to determine service needs, create anyparts quotes and ensure high level of customer satisfaction withservices performed as well as work closely with Service Engineersand Technical Support Managers to install equipment and provideinstructions to the client on the proper use of machinery.

    Inaddition, you will provide after-sales support for all customerswithin the region, which involves troubleshooting issues andcoordinating additional resources.

    The role will require you tocarry out planned / unplanned maintenance as required including PMIvisits and customer breakdowns and produce detailed reports fromsite visits back to operations team to record progress andrecommend future improvements..

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