Mandarin Oriental Jumeira, Dubai
Dubai, Dubai, United Arab Emirates
منذ 3 يوم
source : Hosco

Responsibilities :

  • Have a good understanding of the outlet’s concept and food and beverage offerings and be able to verbally explain those to the guests.
  • Knowledge of mixing and matching ingredients to offer an outstanding selection of creative cocktails, non-alcoholic drinks, spirits, beers and wines and be able to garnish all drinks as per the given standards and explain their characteristics.
  • Support the outlet manager when required to train colleagues in accordance with the applicable standards and policies and regularly update the Standard Drink Appearance file (SDA).

  • If necessary be able to personally interact and recommend suitable drinks for guest.
  • Handle effectively any kind of customer complaints being verbal or written and report to managers without fail.
  • Set up daily bar counter and ensure that mise en place and any other required ingredients and equipment are prepared in order to work as efficient as possible.
  • All bottles and ingredients should be set up as per the bar’s standard to assure they are in easy reach and facilitate effective service.
  • Assure that all beverages, such as wines or juices are fresh and in good order to be served.
  • Assist the Bar Supervisor and manager to create new mixed drinks and cocktails for promotional activity and new menus.
  • Is well trained in offering and serving cigars as per standards.
  • Check the inventory daily before each shift to assure correct amounts are stocked up to avoid running out of stock during service periods.
  • Assist in carrying out monthly inventories together with the Bar Supervisor and managers.
  • Responsible for checking the temperature of the bar fridges and follow the First in, First Out standards.
  • Assure that correct date labelling is always in place for all related products.
  • Clean and sanitize the bar areas after each shift and when required.
  • Carry out periodic deep cleaning of all related bar areas including storage facilities and fridges.
  • Operate the required steps on the point of sales system in order to process food and beverage orders.
  • If requested being able to carry out cashiering and daily cash and credit collections.
  • The Bartender will support the server in serving food and beverage, cleaning tables, chairs and work area to maintain a sanitary environment.
  • Any other reasonable tasks as assigned by the outlet manager including assisting other outlets.
  • Communicate well with colleagues and superiors in order to avoid misunderstandings and other shortfalls caused by lack of communication.
  • Be committed to being a team player; proactively cooperating and supporting colleagues in operational tasks.
  • Listen to every guest and observe body language carefully in order to be able to understand guest needs and expectations and consistently delight and satisfy every guest.
  • Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
  • Have a natural, warm smile and a friendly and passionate approach towards guests.
  • Create WOW moments to surprise and delight guests in the Restaurants through gestures and other actions.
  • Report guest’s preference to superiors and act upon them whenever known.
  • Skills & Qualifications

  • High School qualification or equivalent is preferred.
  • Degree or Higher National Diploma in Hospitality / Hotel / Business Management is preferred.
  • 3 years’ experience as Bartender in a high-end bar with highest levels of service is preferred.
  • Minimum 2 years’ experience working as bartender in a luxury hotel / resort.
  • Ability to understand guest needs and to deliver superior customer service.
  • Ability to work long hours with a strong focus on operational excellence.
  • Familiar with restaurant point of sales and cashiering procedures is preferred.
  • Ability to prepare and suggest classic and innovative beverages.
  • Knowledge of Bar service procedures and standards as well as good knowledge of spirits and cigars.
  • Ability to understand the flow of service and handle multiple tasks effectively is preferred.
  • Basic computer skills including MS Office is preferred.
  • Ability to understand effective approaches of communication with different individuals.
  • Able to communicate clearly with peers and superiors.
  • Verbal and written communication skills in English.
  • Verbal and written communication skills in Arabic or other languages are preferred.
  • See description

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